Field Service Technician

Job Title:
Field Service Technician

Job Description Summary
The Field Service Technician is an entry level position responsible for providing the maintenance, installation and general service of lottery equipment at Retailer (customer) locations within assigned zone. This position responds to dispatch calls or tickets from assigned Retailer (customer) locations to deliver supplies or to install, remove, or repair lottery equipment and communication devices.

Essential functions

• Accurately diagnose problems or issues related to all components of lottery equipment and ensure all issues are properly documented and reported in a timely manner.
• Responsible for the accurate assembly and attachment of lottery equipment and components
• Responsible for the replacement and/or repair of defective lottery equipment parts
• Must be able to perform troubleshooting, maintenance, preventive maintenance and installation of lottery Point of Access (POA) equipment and communication devices used at the lottery retailer location
• Ensure adherence to company policies for the accurate confirmation, acceptance and closing of service calls using the automated dispatch system.
• Responsible for the appropriate documentation of all service activity, according to site policy
• Responsible for the processing and accurate maintenance of stock and the documentation of equipment, parts and consumables inventory according to site policy/
• Ensure any defective self-service equipment is properly packaged and shipped to central repair facility in a timely manner.
• Interface at basic level with third-party communication network provider to effectively troubleshoot communication problems at the lottery retailer location.
• Ensure the accurate documentation of retailer installations, changes and equipment removals
• Produce various reports as required or requested by management

Minimum Qualifications and Education Requirements

• High school diploma or GED required

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Strong problem solving and issue resolution skills
• Superior customer service and relationship skills
• Must be able to work independently with limited supervision
• Must be able to operate a company vehicle (valid driver license and clean driving record required)
• Basic PC/Computer skills are required

Physical Requirements and Working Environment

• Must be able to climb ladders and safely perform tasks on Roofs as needed.

• Must be able to carry and lift up to 50 lbs. Must be able to easily maneuver in tight spaces to repair equipment, run cables, etc.

EEO/ADA Statements
Tate Computer Systems (TCS) is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. TCS is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department.'
'
Benefit Conditions:

• Waiting period may apply

Typical end time:

• 10PM

Typical start time:

• 6AM

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Experience level:

• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Experience:

• PC installation and general PC service procedures: 2 years (Preferred)

Work Location: On the road

Salary : $15 - $16