What are the responsibilities and job description for the Digital Banking Specialist position at Taylor Bank?
Description
HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY
At Taylor Bank, everything we do is about serving our community and building strong customer relationships.
WE ARE SEEKING:
- A detail-oriented, team player with great people skills to join our Digital Banking Services Department at our corporate headquarters in historic downtown Berlin, Maryland. This is an on-site position.
YOU WILL BE RESPONSIBLE FOR:
- Providing assistance to external and internal customers, primarily via telephone and online, with our digital banking services and products, including bank-by-phone, e-statements, online banking, mobile banking and other products as assigned
- Processing ACH's, ingoing and outgoing wire transfers and related tasks and maintenance
- ATM settlement, entries and resolution of dispute requests
- Verifying new accounts for internet banking
- Monitoring fraud center emails
- Reviewing and processing suspended item mobile deposits
- Monitoring and processing various reports
- Providing Help Desk support
- Additional tasks as assigned
YOU SHOULD HAVE:
- At least one year of banking experience
- Prior experience with digital banking products preferred
- Excellent customer service skills
- Basic computer skills
- Strong attention to detail and the ability to multitask
- Available for overtime as necessary
WE OFFER:
- Strong growth opportunities
- A friendly, collaborative work environment
- An amazing benefits package: including an affordable medical plan, dental, vision, 401(k) with company match, generous paid time off, paid parental leave and more
TAKE THE FIRST STEP! Click the apply button to access the online application and complete a brief required assessment HERE
Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.