What are the responsibilities and job description for the Customer Manager (Hybrid, DC Region) position at TCG, Inc.?
You've stumbled upon the rare B Corp government contractor!
At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We're an award-winning IT solutions provider to the Federal government seeking a Customer Manager who will be responsible for integrating and coordinating activities to engage customers to understand their mission and operations, identify resulting IT needs, and oversee the IT projects through the project lifecycle.
This hybrid position will require at least 2 days on-site in Washington, DC each week.
US Citizenship is required for this role. In addition, the selected applicant must submit to a government background investigation and be favorably adjudicated before their first day.
RESPONSIBILITIES:
- Lead cross-functional teams, managing new IT requests through the governance process
- Analyze and establish system information requirements in support of new IT requests
- Assist others with analysis and evaluation and with the preparation of recommendations for improvements, optimization, and development, in the following specialties: information systems, networking; telecommunications, automation; communications protocols, risk management, software; lifecycle management, and software development methodologies
- Apply principles, methods, and knowledge of the functional area of capability to specific task order requirements
- Evaluate analytically and systematically problems of workflows, organization, and planning and develop appropriate corrective action
- Provide daily supervision and direction to staff
- Manage and maintain contractor interface with the senior levels of the customer's organization. customer and contractor
- Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules, costs, and contractual obligations
- Establish and maintain technical and financial reports to show the progress of projects to management and customers
- Organize and assign responsibilities to team members, oversee the successful completion of all assigned tasks, and assume the initiative and provide support in areas of need to government personnel in support of the PWS
REQUIRED SKILLS:
- At least 10 years of professional experience with a minimum of 5 years of experience with Project Management
- Experience working with internal and external customers to identify IT solutions to their expressed needs
- Experience with current and emerging technologies across multiple domains including network, database, endpoint, virtual computing, and cloud computing
- Experience with technical designs, frameworks, and implementations
- Experience with information technology best practices
- Experience with project management, specifically managing multiple, concurrent project
- Experience working in a team-oriented, collaborative environment
PREFERRED SKILLS:
- Experience leading CFTs
- Scrum training and certification preferred (CSM, etc)
- PMP preferred
EDUCATION:
- Bachelor's Degree preferred or 10 years of experience in place of degree
Proof of COVID-19 vaccination is a job requirement. Reasonable accommodations may be available for those not vaccinated due to health reasons or sincerely held religious beliefs.
TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.
Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget, among others. There's more, see for yourself.
TCG is recognized for treating employees well, in fact, in 2023 The Washington Post named TCG as a "Top Workplace" for the 9th straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. And our CEO was ranked best, by TCG employees' votes, among all midsize companies in the Washington Post Top Workplace survey.
Try us ... we'll make you happy.
Internal title/grade: Business Relationship Manager, Grade 7
