Auto Glass Technician

GENERAL DESCRIPTION:

The AGRSS Certified Glass Technician utilize Tire Discounters’ & Auto Safety Council’s industry leading technology to skillfully complete vehicle glass repairs and replacements. Must be skilled in both cold knife & fiber wire removal, along with outstanding customer service by completing jobs with only the highest quality standard in mind. This is a mobile Glass Technician position, and therefore will work both in shop and mobile going to customer locations Must be able to work on your own and as a team.

 ESSENTIAL FUNCTIONS:    

• Professionally install vehicle glass by using both Cold Knife, Extractors & Fiber Line following all AGRSS & DOW Fitting and adhesive processes.
• Deliver all Tire discounter Glass services without assistance at Shop or Mobile Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.
• Deliver work orders, customer administration and customer communication through the Tire discounters process and systems.
• Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.
• Mentor, train, and assist other Technicians on a daily basis.
• Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting or phone call conversations.
• Ability to perform dynamic recalibrate Advanced Driver Assistance Systems utilizing Autel Scan Tools and processes.
• Professionally install power window regulators and replace side and back window glass.
• Have an advanced mechanical aptitude with the ability to demonstrate and share extensive knowledge of the Auto Safety Council (AGRSS) Fitment process
• Ability to adjust to changes in schedule and work diligently and effectively with Customer Advocates and Dispatch to ensure customers are assisted in a timely manner.
• Ability to cut flat glass and install as needed.
• Provide customers with status updates for each repair or replacement scheduled.
• Begin each day successfully by adhering to our daily Check-In Check-Out process.
• Present, promote and sell Tire Discounters promotional items to customers.
• Report any unexpected damage, accidents, injuries, or incomplete jobs to Glass Service Manager.
• Undertake any other duties given to you by Glass Service Manager

EDUCATION AND WORK EXPERIENCE:

• AGRSS Certified or require to become certified within 6 months
• Have 3 years of equivalent experience preferred
• High School diploma or equivalent
• Consistently exceed productivity (five installs per days) & quality standards
• Follow Tire Discounters policies and procedures on every job
• Fulfill all physical requirement of the job, including, but not limited to:
• Ability to lift and carry up to 75 lbs. for short periods multiple times a day
• Maintain adequate range of motion in upper extremities (shoulder, arm, elbow)
• Ability to work at elevated heights
• Remain on your feet for extended periods of time
• The ability to operate a commercial vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements
• Follow Tire Discounters policy on Personal Protective Equipment, including but not limited to safety glasses, uniform, approved footwear & nitrile gloves while working.
• Safely handle sharp tools and razor blades while working with and around hazardous chemicals
• Ability to remain flexible with hours and days trained/worked as workload fluctuates due to frequent changes in customer and business demands.
• Work, collaborate effectively and assist other Technicians and leadership on a daily basis
• Working outdoors in the both cold and hot weather
• Maintain a professional appearance as well as maintenance and cleanliness requirements on Company vehicles
• Exhibit self-motivation with organizational and time-management abilities
• Complete all assigned training and certifications within the allotted timeframe
• Ability to work independently with minimal supervision
• Ability to work Saturdays

ADDITIONAL REQUIREMENTS:

• Must be authorized to work in the USA
• No smoking in company van or on customers property