System Engineer Hitachi - CCA & SSA

Job Purpose:

The Systems Engineer stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions. Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a vendor's product line. Works closely with Vendor Management and the vendor's representatives to execute marketing activities. Establishes and develops solid business relationships with vendors, customers and other internal departments. Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers. Accepts ownership of suggested improvements and works with the internal team & vendor, through the Systems Engineering Management team to develop an implementation plan. May also provide technical guidance to Associate System Engineers.

Responsibilities:

• Provides technical presales solutions and configuration design expertise to customers and sales on specified product line(s) in accordance with Key Performance Indicators (KPIs).

• Uses independent judgement and discretion in making solution recommendations. No second-level review occurs.

• Provides sales/marketing support to increase vendor and product awareness.

• Provides technical presentations/demos/training to sales, support, and customers.

• Participates in departmental projects in leadership/ownership role.

• Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, Vendor Management Team, and vendor representative(s).

• Logs customer requests and role-related activities as established by SE Manager.

• Provides technical and non-technical input to team members, project leaders, and management, as appropriate.

• Develops tactical plan and perform associated duties necessary to support goals and objectives aligned to vendor's marketing strategy to grow sales.

• Participates in trade shows, seminars, trainings, and other marketing events.

• Attends scheduled assigned-vendor(s) team meetings.

• Seeks and participates in cross-training activities.

• Perform other duties and responsibilities deemed necessary by Systems Engineering Management or Team Lead.

Knowledge, Skills and Experience:

• Able to build solid, effective working relationships with others.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to create and conduct formal presentations and product/solution demos.

• Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.

• Able to express ideas clearly and convey necessary information.

• Able to use relevant computer system applications (which may include spreadsheets, word processors, etc.) at a basic level.

• Able to work independently with minimum supervision.

• Knowledge and/or expertise in related area of responsibility.

• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.

• Minimum of (5) years technical support experience in at least two of the following areas: data center infrastructure/software/networks, enterprise storage, campus wired and wireless networks, cybersecurity solutions, cloud computing, data analytics, IoT

• Minimum of (1) year vendor relations experience in a presales vendor support role

• Minimum of (1) year experience in formal product presentations and/or technical sales training experience to small and medium audiences

• Previous trade show experience [preferred]

• Holds at least 1 industry-recognized certification(s) [preferred] in datacenter and or hybrid cloud technologies (Hitachi, Dell, Cisco, HPE, NetApp, VMware, Microsoft, AWS, CompTIA Server Security , Network , etc) with a strong commitment to continued development of technical skills as evidenced by additional certifications or demonstrated expertise on a relevant technology or product line.

• Bilingual (English and Spanish)

Working Conditions:

• On-call availability required as necessary

• Professional, office environment

• Some travel required

• Candidates from Central America, Caribbean & South America are encouraged to apply.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.