Assistant Manager

Ever wanted to be on the best team on the planet? I mean, really, the best? Do you love working with people?

Look no further. We’re TeamLaszlo, a Massage Envy Franchise, and we are a mission driven company that provides affordable massage therapy to clients with the purpose of healing, self-care and wellness. We’re in need of an Assistant Manager in Lake Oswego. Our Massage Envy location has an immediate need for a superhero who can work up to 39 hours a week, including some nights and some weekends. Our customer base has grown significantly, and our clinic is open seven days a week.

We are open:

This is a current job posting. Gov. Brown and the Oregon Health Authority have allowed us to open for business in Clackamas County. We are actively hiring. Please submit your resume today and get a call back soon. If you are #readytowork we are #readytohire

Benefits:

• Hourly huge bonus potential ancillary health 401(k).
• Rewarding Bonus Structure
• Opportunity to support world class service providers
• Work for and with professionals who care about you and your well-being
• Enjoy discounted massages and products
• Be a part of something that helps ordinary Oregonians get out of chronic or acute pain.
• Paid training as part of our Manager in Training (MIT) program (online, in clinic, one week (paid) at national Massage Envy headquarters)

Qualifications:

• Minimum of a High School Diploma or three years of experience in an assistant management role with increasing responsibilities each year.
• 2 years of sales experience, preferably selling a membership model (e.g. gym memberships)
• Strong analytical skills and a love of numbers.
• Familiarity with the Millennium / Meevo software system
• 1 year experience in the health and wellness, skincare or self-care industry.
• Coachable
• Previously experience at Hand and Stone, Elements Massage, gyms or the beauty industry (Ulta, Sephora)

Roles, Responsibilities, and Expectations
The Assistant Business Manager (ABM) assists the Business Manager (BM) in overseeing and managing the daily operations of the clinic. In addition to a strong grasp of the skills required of a front desk associate the ABM is for administrative duties including, but not limited to, training, scheduling, marketing, billing and implanting company policy. The ABM acts as a liaison between the front desk team and the Management Team. As such, this position requires excellent verbal and written communication skills, organization, and a thorough knowledge of their clinic and ME policies and procedures. The ABM should also be a leader in sales and customer service.

• Check numbers board daily and communicate daily goals to the front desk and service providers.
• Check employee time clocks daily.
• Check Wellness Adviser daily communication notebooks for completion and anything needing further attention.
• Check service provider schedules weekly for booking optimization.
• Check Service Provider license compliance (background checks).
• Assist in training new front desk staff according to policy and procedure.
• Oversee execution of daily tasks assigned to front desk staff.
• Maintain a working knowledge of products.
• Demonstrate understanding and competency in handling customer service issues
• Process time off requests from staff.
• Create a monthly room cleaning assignment log and check log daily for completion.
• Implement monthly sales goals and create monthly sales games.

We celebrate diversity and we are a LGBTQ friendly employer. Apply today!

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Beaverton, OR 97005: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location