IT Field Technician

The Level II Help Desk Engineer requires both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. The Level II Technician works jointly with sales to provide pre-and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. A positive, service-oriented personality is a must.

Our ideal candidate has the following qualifications:

· Minimum of five years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange Server, VPN, and Active Directory

· Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

· Possesses strong organizational and time-management skills

· Experience writing proposals for and implementation of technical solutions to fulfill business needs

· Results-oriented, self-motivated, energetic, professional, reliable, and a team player

· Strong understanding of technology and business productivity systems

· Experience with RMM (remote monitoring and management) tool a plus

· Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

· Managed Service Provider experience is a plus

Ideally, you will have one or more of the following certifications:

· CompTIA Net and/or CompTIA Security

· MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

· CCNA or CCIE-Cisco certifications a real plus

· CompTIA Server

We offer competitive wages, challenging work, career opportunities, a pleasant work environment, and ongoing training.

Minimum five-six (5-6) years of hands-on experience.

COVID-19 precautions

· Remote interview process

· Personal protective equipment provided or required

· Plastic shield at work stations

· Temperature screenings

· Social distancing guidelines in place

· Virtual meetings

· Sanitizing, disinfecting, or cleaning procedures in place

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• Active Directory: 5 years (Preferred)
• VPN: 5 years (Preferred)

License/Certification:

• CompTIA Network (Preferred)
• CompTIA Security (Preferred)

Work Location: One location