IT Support Tech

Qualifications

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• US work authorization (Preferred)
• CompTIA A Certification (Preferred)
• CompTIA Net Certification (Preferred)
• CompTIA Sec Certification (Preferred)

Benefits

Dental insurance

Health insurance

Paid time off 10 days per year

Full Job Description

IT Support Tech

TeamLogic IT Niles is currently seeking a IT Support Tech. This role is great for someone looking to get into IT. Team Logic IT Niles offers training programs and room for growth.

**** Not a Remote or Hybrid environment.
This is a 100 percent on-site job support one or multiple Team Logic IT Niles Customers

OVERVIEW:

We have an immediate opening for a Field Support Technician to support the repair and configuration of laptops, desktops, Chromebooks, iPad and other electronic devices. This individual will help install, upgrade, and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

WHAT YOU’LL DO:

Specific duties include but are not limited to the following:

• Address user tickets regarding hardware, software, and networking
• Ask targeted questions to diagnose problems
• Provide in and out of warranty hardware and software break/fix activities on a variety of computing hardware, including but not limited to system board swaps, display panel swaps, RAM upgrades, Hard drive replacement, and operating system reloads via standard image, and BIOS upgrades, Firmware etc.
• Onboard and Offboard employees and Consultants as needed
• Adjust Permissions to SharePoint libraries as needed
• Ability to handle small projects from start to finish with minimal supervision.
• Troubleshoot typical applications such as Windows 10/11, Chromebook OS, Apple OS, Office 365 and other software and hardware.
• Troubleshoot network connectivity issues in a LAN/WAN environment with wired and wireless connections
• Perform installs, moves, adds and changes (IMACs)
• Troubleshoot printing issues for local and network printers
• Follow proper disposal procedures and policies.
• Identify needed parts to support completing repairs and manage parts inventory
• Follow up with clients to ensure their systems are functional
• Clearly document technical issues, troubleshooting steps and solutions in our ticketing system
• Support teammates by sharing knowledge, providing feedback, and assisting with follow-up tasks
• Other tasks as required

WHAT YOU’LL NEED:

• Hands-on experience with Windows/Chromebook/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Friendly presence and helpful attitude, good interpersonal skills, and the ability to work well with others or independent
• Strong organization skills with the ability to work in a fast-paced environment.
• Excellent problem-solving and multitasking skills
• Ability to lift and move 60 lbs, (component or box)

Education:

• High School Diploma required
• Electronics or Computer Associates Degree preferred

Preferred:

• Apple manufacturer certifications
• Microsoft Windows certifications
• Dell manufacturer certifications
• Lenovo manufacturer certifications
• HP/Lexmark manufacturer certifications

Job Types: Full-time,

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental Insurance
• Health insurance

Schedule:

• 8-hour shift

Ability to commute/relocate:

Chicago, Niles, or Lake Forest

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
COVID Vaccinations required. Some customers may require masks which we will expect our team to abide by.

Ability to commute/relocate:

• Niles, IL 60714: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Required)

Work Location: On the road