What are the responsibilities and job description for the Customer Service position at Tech Army?
General Characteristics:
- Responds to inquiries and provides information to customers calling into a service hotline.
- Records all customer contact information in a call log.
- Evaluates situations, determines appropriate responses, and escalates to designated specialists/resources for resolution of customer problems or complaints.
- Tracks escalated issues for resolution to ensure timely responses.
- Demonstrates strong customer-focused skills.
- Requires knowledge of the enterprise’s business/products.
Dimensions:
Education:
- Associate’s or Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field preferred. Alternatively, a technical institute degree/certificate or equivalent work experience.
Experience:
- 0 to 2 years of related work experience.
Complexity:
- Learner/entry-level role.
- Provides hotline services of low to medium complexity.
- Functions somewhat independently under the general direction of senior representatives, supervisors, or managers.
- Generally follows documented procedures and checklists.
Overall, this role involves providing customer service via phone, logging interactions, evaluating and escalating issues as necessary, and ensuring a customer-centric approach in resolving problems or complaints. It's a position suitable for individuals with entry-level experience or those recently graduated in relevant fields.
Job Type: Contract
Pay: From $15.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: On the road
Salary : $15
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