Onsite Computer Technician

About us

We are professional, agile, customer-centric and our goal is to take the headache out of receiving affordable, honest, and reliable technical support services. .

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• On-the-job training
• Casual work attire
• Company perks
• Growth opportunities
• Flexible working hours
• Relaxed atmosphere
• Safe work environment

About Us: At TECH DOCS we are at the forefront of Information Technology Services providing cutting-edge solutions to meet the evolving needs of our clients. We are committed to delivering excellence in both technology and customer service. We are seeking a motivated and dynamic individual to join our dynamic team and contribute to our success as an on-call on-site computer repair technician.

Job Description: We are seeking a dedicated and skilled On-Call On-Site Computer Repair Technician to join our team. As a technician, you will be responsible for providing timely and effective on-site technical support to our clients. You will troubleshoot and resolve hardware and software issues, install and configure computer systems and networks, and provide expert guidance to clients on optimizing their technology infrastructure.

Responsibilities:

• Respond promptly to client service requests and travel to client locations as needed.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals.
• Install, configure, and upgrade operating systems and software applications.
• Set up and maintain computer networks, including routers, switches, and access points.
• Perform data backup and recovery procedures to safeguard clients' critical information.
• Provide technical guidance and training to clients on using their computer systems effectively.
• Document all service activities, including troubleshooting steps, solutions implemented, and client communication, in a timely and accurate manner.

Requirements:

• Proven experience as a computer repair technician or similar role.
• Strong knowledge of computer hardware, software, and networking technologies.
• Proficiency in diagnosing and troubleshooting hardware and software issues.
• Experience with operating systems such as Windows, macOS, and Linux.
• Familiarity with networking concepts and protocols (TCP/IP, DHCP, DNS, etc.).
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Valid driver's license and reliable transportation.

Preferred Qualifications:

• Industry certifications such as CompTIA A , Network , or Microsoft Certified Professional (MCP).
• Experience with remote support tools and ticketing systems.
• Familiarity with cloud computing services (e.g., Office 365, Google Workspace).
• Knowledge of cybersecurity best practices and tools.

Benefits:

· Flexibility: On-call schedules often provide flexibility in terms of when you work. While you need to be available to respond to service calls promptly, you may have the freedom to structure your time outside of those calls. When working with us, you will pick hours in which you are available and may be contacted for jobs.

· Skill Development: Dealing with a variety of issues under time pressure can enhance your problem-solving skills and technical expertise. Each service call presents a new challenge and an opportunity to learn.

· Variety: Working on-call means you'll encounter a diverse range of issues and clients. This variety can keep the job interesting and prevent monotony.

· Opportunity for Independence: On-call technicians often work independently, which can be appealing if you prefer autonomy in your work. You have the freedom to make decisions and solve problems on your own.

· Job Security: Many industries rely on on-call technicians to ensure smooth operations. As long as there are computers and technology, there will be a need for skilled technicians to troubleshoot and repair them, providing a level of job security.

· Resume Building: Experience as an on-call technician demonstrates your ability to handle pressure, solve problems efficiently, and provide excellent customer service, all of which are valuable skills that can enhance your resume and open up future career opportunities.

· Pay structure is available either hourly or as a monthly retainer fee for a designated amount of hours.

· Onsite milage reimbursement is provided.

· Onsite technical tools are provided such as all network equipment and computers.

· Onsite training is provided to meet company standards.

If you are a proactive problem-solver with a passion for technology and a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as an On-Call On-Site Computer Repair Technician. Please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!

Job Types: Part-time, Contract

Pay: $20.00 - $30.00 per hour

Expected hours: 5 – 20 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Parental leave
• Professional development assistance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Technical support: 2 years (Required)
• customer service: 2 years (Required)
• Technical sales: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Upland, CA 91786 (Required)

Ability to Relocate:

• Upland, CA 91786: Relocate before starting work (Required)

Work Location: Hybrid remote in Upland, CA 91786

Salary : $20 - $30