What are the responsibilities and job description for the IT Support Specialist position at Tech people 247?
L2 Specialist:
OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service
owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to
development projects when agreed beforehand with the superior.
Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.
Providing IT support on client site
Windows OS
Windows Server/AD basic knowledge
Microsoft Office applications (O365)
Basic understanding of network devices (Cisco and HP)
Basic understanding of Network topology (TCP/IP, DNS, WINS)
Experience managing mobile devices
Experience managing printer support
Experience of working in an ITIL environment
Basic understanding of first level application support
Strong customer service mindset
Conduct support operations with global team and tools on a day-to-day basis
Willingness to travel, not more than 20% of working time
Excellent interpersonal and communication skills – in verbal and written English.
Local language requirement based on service location
Primary Skill
Good understanding of IT Service Management processes and practices
Demonstrates a positive and productive attitude
Manages to prioritize tasks and work under pressure
Job Types: Full-time, Contract
Salary: From $3,500.00 per month
Compensation package:
- Overtime pay
Experience level:
- 3 years
Schedule:
- 8 hour shift
Experience:
- IT Support: 3 years (Required)
Ability to Commute:
- Brookfield, WI 53045 (Required)
Work Location: In person