Junior Account Manager

Junior Account Manager

Garnet Valley, PA

Technology Products Company

JOB SUMMARY:

This position performs a variety of customer service, administrative and inside sales functions, supporting the administrative aspects of account management for the sales team, in addition to promoting other products and ideas while interacting with these customers. The responsibilities of this position will include, but are not limited to:

Customer Service

· Providing excellent customer service and representing us with the utmost professionalism and best practices while engaging with customers via video conferencing, phone, and email.

· Verifying Purchase Order pricing, and terms and conditions

· Coordinating logistics

· Coordinate receipt and fulfillment of customer sample orders

· Providing shipping, backorder, and inventory status, in addition to other customer informational requests

· Providing invoices to the customer on request

· Answering Sales Team requests for information, such as inventory levels or customer shipment status.

· Obtaining client quotations and/or pricing as requested by clients or sales team

· Developing product knowledge to be able to clearly, and effectively, answer customer product questions

· Investigating warranty and defective product claims

· Identifying when new or updated products need to be added to customer catalogs, and coordinating with Marketing to make those additions/updates.

Inside Sales

· Participate in customer calls, track, and follow up on sales deliverables

· Developing customer relationships, learning the necessary skill set to lead sales outreach with follow up products to existing customers. Outreach will comprise of email, phone and video conferencing

· Providing alternative solutions if inventory availability does not correspond with a client requirement.

· Develop leads and referrals

· Make Customer outreaches

The Customer Service / Inside Sales Representative must be trustworthy, confident, motivated, and flexible. Must have a proactive attitude and the proficiency to handle multiple projects for multiple salespeople simultaneously. Have a passion for customer service and an attitude towards perfection. Provide prompt follow up and demonstrate a willingness to do “What is Necessary” to ensure the customer’s expectations are fulfilled. Efficiently use time and resources to optimize profitability. Provide effective verbal and written communication.

ESSENTIAL FUNCTIONS:

· Ability to interact seamlessly with clients, as an extension to the Sale Team, to coordinate and manage client expectations

· Organizational Skills. The candidate must work efficiently, with the ability to provide information to their customers (clients, Sales Team, Management) in a concise, but customer friendly manner

MINIMUM REQUIREMENTS

· Working towards or completion of a bachelor’s degree in business or related field.

· Demonstrated ability to manage multiple projects/activities in a dynamic fast paced environment.

· Excellent written and verbal communication and organizational skills

· Strong interpersonal skills and ability to work with and manage cross-functional projects

· 5 years of Customer Service or Inside Sales experience desired.

· Computer Skills: Microsoft and Apple operating systems, Enterprise systems, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

o Experience with NetSuite Enterprise Resource Planning (ERP) desired

Please contact Lyn Drinane www.thefindersinc.com 484-841-6859

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: One location