Help Desk Specialist (Short term)

Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe’s work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.

The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are the keys to economic development. But they face many challenges: low literacy, lack of access to jobs and markets, unpredictable political dynamics and, increasingly, the effects of climate change. For many women and young people, the challenges are even more daunting. Working with TechnoServe staff, people around the world are lifting themselves out of poverty. The results are amazing...when incomes increase and living conditions for families get better, they are able to access health care and education previously out of reach. Communities and even whole countries are better off.   

Job Summary:

The Helpdesk Specialist will be based in our Arlington, VA, Headquarters, and will report to the Senior Director of Global ICT. (S)he is responsible for managing the help desk for approximately 1800 employees in 29 countries around the world. (S)he will provide first and second line customer service in a timely and professional manner, ensure ongoing process improvements and create and deliver training on various IT products, protocols, and policies.

Primary Functions & Responsibilities: 

• Provide Excellent IT support to all employees by responding to help desk tickets
• Provide tier 2/3 support by troubleshooting complex hardware/software issues as required
• Manage user accounts, including access permissions and resetting passwords via Okta, Active Directory, and Google Workspace
• Support Google Workspace as required
• Order hardware & software for new employees
• Set up new employee computer systems using standard script
• Schedule computer pickup and deployment or shipment
• Maintain inventory records of all IT hardware, software, and purchases.
• Help Manage Licensing - Adobe, MS365, and Zoom

Basic Qualifications:  

• Bachelor’s degree with minimum 5 years of relative experience in an IT environment, or equivalent experience in lieu of a degree.
• Proven customer service skills
• User account management/activation and permissioning
• Experience with Google Workspace, Active Directory and Okta
• Familiarity with hardware troubleshooting and maintenance

Knowledge, Skills and Abilities: 

• Highly organized and able to juggle multiple tasks
• Able to work independently; enthusiastic self-starter
• Interested in IT career in a mission-driven organization
• Must be a quick learner and be able to adapt quickly

Required Languages: English required; Fluency in Spanish, French or Portuguese preferred

 Note: This position is full time (40 hours/week) for approximately nine months. Applicants must be eligible for work in the US at the time of application. 

We encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply.

With our commitment to diversity, we are proud to be an equal opportunity employer and affirmative action employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes.

We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.

If you have a disability that affects your ability to use our online system to apply for a position at TechnoServe please contact the Human Resources at recruitment@tns.org or call 1 202 785 4515.