Installation Coordinator

Job Description:

What you will do

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule client technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
• Authenticate and process all necessary paperwork to ensure that each installation meets with client’s Zero Harm safety policy.
• Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.

How you will do it

• Communicate with customers, both internal and external, via telephone, email or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with vendors regarding material shipments

What we look for

Required

• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.
• Coordination and organization skills needed

Preferred

• Knowledgeable in Microsoft (Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to handle several tasks simultaneously.
• Ability to work in a fast paced, team-oriented environment

Job Type: Contract

Salary: $22.00 - $26.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• installations: 4 years (Preferred)
• planning: 4 years (Preferred)
• Team management: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• Microsoft Office: 3 years (Preferred)

Work Location: On the road

Speak with the employer
91 9347843649

Salary : $22 - $26