Associate Trainer

Overview

Who are we? We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

Why Us

We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job—it’s a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals—and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you’re headed, you’ll find talented, driven and passionate members of the TEKsystems family creating meaningful work.

The Back-Office Associate Training Team is responsible for the technical training, development, and on- boarding of Business Operations Associates. Along with the Manager of Operations Support, the trainer is responsible for recognizing and communicating areas of improvement within the group/trainees and propose solutions and execute on initiatives. The Associate trainer should be able to perform job responsibilities independently and with the understanding of how training delivery and development will affect the trainees and group operations.

Responsibilities

General Job Expectations

• Responsible for the technical development of the employees on their team/group including customer service, systems knowledge, business processes, account maintenance, etc
• Identifies and provides daily feedback and coaching on new processes, best practices, and trends to address business concerns
• Ability to act as an escalation point and support liaison for team, field office, and customer related issues
• Proactively shows initiative in identifying areas of potential risk or opportunities to increase overall group performance and customer satisfaction
• Identifies strengths and risk points of new starts/BOA’s and whether they are capable of performing the job with the goal of moving them to support larger accounts

• Facilitates the 30/60/90-day onboarding process for all new starts including shadows, one on one development, and partners with MOS for formal reviews and real time feedback
• Partners with the Professional Development group to improve training and on boarding of new starts while facilitating training workshops, and continuously reviewing and updating content to ensure most up to date information is being taught
• Adaptability to teach different learning styles
• Ability to simplify processes in order for the new start to understand AR concepts

Qualifications

General Requirements

• Must be a Senior Business Operations Associate to be eligible  
• Advanced knowledge of PeopleSoft and Excel
• Ability to hold team members, peers and leadership accountable
• Thorough knowledge of business policies and account management practices
• Strong communication skills and work ethic
• Extremely detail oriented, organized and able to effectively manage time
• Being able to work autonomously
• Action oriented