Delivery Manager I (Flex)

Overview

*New candidates applying to this role during the week of May 17 - 21, please submit your resume and completed Manager Approval Form Directly to the Hiring Manager: Sandy Barlag  Prior to applying for any internal role with TEKsystems Global Services, please engage your current manager requesting their recommendation. A Manager Approval Form must be completed by your manager and submitted with your resume upon application: TGS - Manager Approval Form We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for a SFDC Developer to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward.Let’s partner. Together, we can accomplish amazing things.The Delivery Manager I (DM I) position is a leadership position in the organization in which the individual is responsible for managing one or more projects/project teams/programs at a time. The Delivery Manager I provides delivery assurance of application services for clients through a range of internal and external functions in the following areas: Solution Delivery, Account Management, Service Design Maintenance and Management responsibilities. This role may require up to 50% travel. The position of Delivery Manager I is distinguished from more senior Delivery Manager positions by the nature of the engagements or programs involved. As the first level of Delivery Manager position, a DM I is expected to have the experience and background to perform all the duties described below for engagements that are focused on resource management, on-boarding, customer interaction, and other the other key aspects of resource-based managed services. For a DM I, these engagements will typically be delivered in North America at the customer location. They are not expected to have the skills required for complex deliverable-based, fully outsourced, or extremely large scale engagements or programs.

Responsibilities

• Gain a clear understanding of customers’ business requirements and their technical requirements.
• Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and resolve business issues in a timely manner.
• Facilitate internal communication and assembling a solution delivery team for new engagements.
• Consolidate project status and budget information across project portfolio.
• Ensure escalation procedures are documented and communicated to client, consultants, and managers.
• Implement knowledge management strategy and communicate process and procedures.
• Perform issue management and facilitate issue resolution with proper notification to all affected parties.
• Identify and coordinate the change control process.
• Perform periodic customer, project, and solution “health checks” with client project teams.
• Ensure customer reference-ability and support on-going relationships.
• Define and implement a Communication Plan that meets project and customer expectations.
• Support the development and execution of an Account Strategy in collaboration with internal stakeholders.
• Understand and manage customer requirements (resource management and environmental factors) to ensure contract compliance and customer satisfaction.
• Ensure engagement methodology is followed by team from opportunity assessment to project closeout.
• Financial and contractual responsibility for engagement profitability.
• Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.
• Ensure Service Management Office project management methodology is followed on all client engagements.
• Mentor, manage and develop project team members.
• Conduct annual reviews and provide feedback throughout the year on employee performance where required.
• Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.

 

Qualifications

• Resource needs to be on site local. Experience working with large teams(50 ) (internally and client facing) across a diverse workforce, excellent communication skills, servant leadership style (great listener, empathy, awareness, foresight in meeting the needs of all stakeholders to achieve success.
• Must be a team player and strong/willing collaborator
• Experience with client facing interactions/presentations up to director level (or higher) is a plus
• Experience in the IT industry , TEKsystems and/or USAA ( like industry experience is a plus). All these resources are on the apps dev side. Java, QA, PM’s, scrum.

 

Additional Skills:

• Gain a clear understanding of customers’ business requirements and their technical requirements.
• Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and resolve business issues in a timely manner.
• Facilitate internal communication and assembling a solution delivery team for new engagements.
• Consolidate project status and budget information across project portfolio.
• Ensure escalation procedures are documented and communicated to client, consultants, and managers.
• Implement knowledge management strategy and communicate process and procedures.
• Perform issue management and facilitate issue resolution with proper notification to all affected parties.
• Identify and coordinate the change control process.
• Perform periodic customer, project, and solution “health checks” with client project teams.
• Ensure customer reference-ability and support on-going relationships.
• Define and implement a Communication Plan that meets project and customer expectations.
• Support the development and execution of an Account Strategy in collaboration with internal stakeholders.
• Understand and manage customer requirements (resource management and environmental factors) to ensure contract compliance and customer satisfaction.
• Ensure engagement methodology is followed by team from opportunity assessment to project closeout.
• Financial and contractual responsibility for engagement profitability.
• Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.
• Ensure Service Management Office project management methodology is followed on all client engagements.
• Mentor, manage and develop project team members.
• Conduct annual reviews and provide feedback throughout the year on employee performance where required.
• Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.

Additional Skills & Qualifications

• USAA specific requirements:
• Experience working with large teams (internally and client facing) across a diverse workforce, excellent communication skills, servant leadership style (great listener, empathy, awareness, foresight in meeting the needs of all stakeholders to achieve success)
• Must be a team player and strong/willing collaborator
• Experience with client facing interactions/presentations up to director level (or higher) is a plus
• Experience in the IT industry, TEKsystems and/or USAA ( like industry experience is a plus

 • USAA flex deal: We are moving all staffing resources to the Flex model and running as a program. There are currently 348 resources spread across Dallas, Phoenix, Tampa and San Antonio. The bulk of the resources are in San Antonio so they want this person onsite there. This person is joining a 7 person delivery team for USAA. That team consists of DM’, DL’s and PC.Business Drivers/Customer Impact