What are the responsibilities and job description for the Helpdesk position at Tek Systems?
Description:
Responsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required. The ability to multi-task, prioritize and work under pressure are required. Be willing to work flexible hours when appropriate. Excellent customer service, verbal and written communication skills are a must. 3-5 years prior customer service, call center or help desk experience is required. Must be able to work 8-5 shift.
Skills:
Helpdesk, Call center, Troubleshooting., Hardware Support, Software Support, Troubleshooting Software, Application Support
Top Skills Details:
Helpdesk, Call center, Troubleshooting.
Additional Skills & Qualifications:
Looking for candidates with Call center, customer service, good communication and verbal, troubleshooting software and hardware, etc. skills.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $21