What are the responsibilities and job description for the Support Technician position at Tek Systems?
Description:
Seeking a Network/Desktop Support Technician to work onsite supporting their Conover facility. Candidate will work onsite supporting the infrastructure which will include building machines (Lenovo PCs/Desktops/Notebooks running on Windows 10 and 11), fixing wireless access points (Aruba & Cisco) in the plant, performing customer service in person or remote troubleshooting, moving office equipment, doing some router and switch support (NetGear equipment), patching, doing upgrades, and occasionally pulling cables. Candidate does not have to program firewalls but should understand servers because that will allow them to build and connect machines to the network.
Specific Technician Responsibilities:
• Setting up and repairing computer hardware and other associated devices such as printers and scanners
• Diagnosing and troubleshooting computer and network issues.
• Upgrading network infrastructure, firmware and software.
• Providing technical support to users and resolving technical errors.
Technician Requirements:
• Associates degree or better in computer science, information technology, or related field.
• CompTIA A accreditation is preferred.
• Excellent customer service and problem-solving skills.
Skills:
Network, Windows 10, Windows 11, Customer service, Active directory, Hardware, Desktop, Troubleshooting, Technical support, Imaging, Service desk
Additional Information:
This role is On-Site in Conover, NC.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
