What are the responsibilities and job description for the Cloud Operations and Customer Support Engineer position at teKnoluxion?
Overview
Location: Springfield, VA or St. Louis, MO
Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.
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Responsibilities
What you get to do every day:
- In this role, you'll join the Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to the clients.
- You'll be instrumental in maintaining and enhancing the cloud infrastructure, with a strong focus on operational efficiency and customer support.
- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
- Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
- Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
- Develop and maintain comprehensive documentation for application support procedures.
Qualifications
What skills do you need?
Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
Education/Experience:
- Requires Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience
- 5 years of experience in IT, with a strong focus on cloud operations and customer support.
Required Skills:
- Proficiency with AWS cloud services and infrastructure management.
- Exceptional troubleshooting and problem-solving skills.
- Experience in providing customer-focused technical support.
- Knowledge of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
- Excellent communication and collaboration abilities.
What is ideal?
- Intelligence Community Experience preferred
What you can expect from us
- Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
- You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
- Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
- Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.