How much does a Technical Customer Support Specialist IV make in the United States? The average Technical Customer Support Specialist IV salary in the United States is $103,157 as of February 27, 2023, but the range typically falls between $91,220 and $116,847. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $91,220 10% $80,351 90% $129,310 75% $116,847 $103,157 50%(Median)
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Job Description for Technical Customer Support Specialist IV

Technical Customer Support Specialist IV responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist IV utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist IV records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Technical Customer Support Specialist IV typically requires 7+ years of related experience. (Copyright 2023 Salary.com)... View full job description

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
91220
116847
103157

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
96156
126450
110254
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Specialist IV in the United States. The base salary for Technical Customer Support Specialist IV ranges from $91,220 to $116,847 with the average base salary of $103,157. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $96,156 to $126,450 with the average total cash compensation of $110,254.
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91220
116847

 

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Skills associated with Technical Customer Support Specialist IV: Technical Support, Customer Interaction, Customer Support Policies, Standards and Procedures, Remote Support ...More

Salary estimation for Technical Customer Support Specialist IV at companies like : ADVANCED OXYGEN TECHNOLOGY, QAD INC, TRIPADVISOR INC