1. What is the average salary of a Technical Customer Support Specialist IV?
The average annual salary of Technical Customer Support Specialist IV is $107,842.
In case you are finding an easy salary calculator,
the average hourly pay of Technical Customer Support Specialist IV is $52;
the average weekly pay of Technical Customer Support Specialist IV is $2,074;
the average monthly pay of Technical Customer Support Specialist IV is $8,987.
2. Where can a Technical Customer Support Specialist IV earn the most?
A Technical Customer Support Specialist IV's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Technical Customer Support Specialist IV earns the most in San Jose, CA, where the annual salary of a Technical Customer Support Specialist IV is $136,021.
3. What is the highest pay for Technical Customer Support Specialist IV?
The highest pay for Technical Customer Support Specialist IV is $128,127.
4. What is the lowest pay for Technical Customer Support Specialist IV?
The lowest pay for Technical Customer Support Specialist IV is $93,519.
5. What are the responsibilities of Technical Customer Support Specialist IV?
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience.
6. What are the skills of Technical Customer Support Specialist IV
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
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Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
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Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
3.)
CSS: Cascading Style Sheets is a style sheet language used for describing the presentation of a document written in a markup language such as HTML or XML. CSS is a cornerstone technology of the World Wide Web, alongside HTML and JavaScript.