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Technical Customer Support Specialist IV Salary in the United States

How much does a Technical Customer Support Specialist IV make in the United States?

As of August 01, 2026, the average salary for a Technical Customer Support Specialist IV in the United States is $107,796 per year, which breaks down to an hourly rate of $52.

However, a Technical Customer Support Specialist IV's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $128,456
  • Majority Range (25th-75th percentile): $98,972 to $118,610
  • Entry-Level (10th percentile): $90,938
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Technical Customer Support Specialist IV Salaries

A Technical Customer Support Specialist IV's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Specialist IV Salaries?

Experience is a primary driver of a Technical Customer Support Specialist IV's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Technical Customer Support Specialist II (2-4 years): $72,687
  • Technical Customer Support Specialist III (4-7 years): $85,338
  • Technical Customer Support Specialist IV (7+ years): $107,796
  • Technical Customer Support Team Leader (7+ years): $76,642
  • Technical Customer Support Supervisor (7+ years): $90,296
Job Role Years of Experience Average Salary
Technical Customer Support Specialist II2-4 years$72,687
Technical Customer Support Specialist III4-7 years$85,338
Technical Customer Support Specialist IV7+ years$107,796
Technical Customer Support Team Leader7+ years$76,642
Technical Customer Support Supervisor7+ years$90,296
View as Graph

How Do Technical Customer Support Specialist IVs Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Technical Customer Support Specialist IVs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $119,352.
  • California: $118,899.
  • Massachusetts: $117,314.

Top Paying Cities for Technical Customer Support Specialist IV

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $135,963
  • San Francisco: $134,474
  • Oakland: $131,640

What Skills Can Increase a Technical Customer Support Specialist IV's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 18.29% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Microsoft Office (Mentioned in 1.55% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
  • CSS (Mentioned in 1.07% Job Postings): Cascading Style Sheets is a style sheet language used for describing the presentation of a document written in a markup language such as HTML or XML. CSS is a cornerstone technology of the World Wide Web, alongside HTML and JavaScript.
Skills Demand Percentage
Customer Service 18.29%
Microsoft Office 1.55%
CSS 1.07%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Technical Customer Support Specialist IV's salary.

  • Credit Card: Can increase your salary by up to 15%.
  • Salesforce: Can increase your salary by up to 8%.
  • CSS: Can increase your salary by up to 6%.
Skill Salary Salary % Increase
Credit Card $123,965
15%
Salesforce $116,420
8%
CSS $114,264
6%
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Technical Customer Support Specialist IV Salary by Company Size: Startups vs. Enterprise

Technical Customer Support Specialist IV salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $120,671. While startup companies pay approximate $102,085.

Technical Customer Support Specialist IV Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $102,085
Growth Stage 51~500 $107,967
Established 501~5000 $116,530
Enterprise 5000+ $120,671

Technical Customer Support Specialist IV Salary by Industry: Top Paying Sectors

For Technical Customer Support Specialist IV roles, the industry you choose can affect earning potential by as much as 54% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Aerospace & Defense sectors offer the strongest compensation, at 25% above the average. In contrast, Technical Customer Support Specialist positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Technical Customer Support Specialist IV as a support function rather than a direct revenue driver.

The top paying industries for a Technical Customer Support Specialist IV

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Energy & Utilities$134,745$65.025%
Aerospace & Defense$123,965$60.015%
Internet$120,732$58.012%
Software & Networking$119,654$58.011%
Construction$118,576$57.010%

Technical Customer Support Specialist IV Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Specialist IV's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026
$98,972
Average $107,796/year
$118,610
$8,248
Average $8,983/month
$9,884
$1,903
Average $2,073/week
$2,281
$48
Average $52/hour
$57
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $118,610 $9,884 $2,281 $57
Average $107,796 $8,983 $2,073 $52
25th Percentile $98,972 $8,248 $1,903 $48

Technical Customer Support Specialist IV Salary Growth & Career Path

Technical Customer Support Specialist IV

Next Role

Advancement

For a Technical Customer Support Specialist IV, the most direct path to higher earnings is advancing to the Technical Customer Support Team Leader role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $76,642 - a projected growth of -29% over your current level.

Most common benefits for Technical Customer Support Specialist IV

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Technical Customer Support Specialist IV

Here are companies hiring for Technical Customer Support Specialist IV and their salaries, click below for more details.

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FAQ about Technical Customer Support Specialist IV

1. Where can a Technical Customer Support Specialist IV earn the most?

A Technical Customer Support Specialist IV's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Technical Customer Support Specialist IV earns the most in San Jose, CA, where the annual salary of a Technical Customer Support Specialist IV is $135,963.

2. What is the highest pay for Technical Customer Support Specialist IV?

The highest pay for Technical Customer Support Specialist IV is $128,456.

3. What is the lowest pay for Technical Customer Support Specialist IV?

The lowest pay for Technical Customer Support Specialist IV is $90,938.

4. What are the responsibilities of Technical Customer Support Specialist IV?

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience.

5. What industry pays the highest salary for Technical Customer Support Specialist IV?

The Energy & Utilities industry offers the highest average compensation for Technical Customer Support Specialist IV roles, with salaries approximately 25% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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