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How much does a Technical Customer Support Specialist IV make?

As of April 01, 2025, the average annual salary for a Technical Customer Support Specialist IV in the United States is $107,842. Salary.com reports that pay typically ranges from $100,345 to $118,460, with most professionals earning between $93,519 and $128,127.

Technical Customer Support Specialist IV Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $118,460 $9,872 $2,278 $57
Average $107,842 $8,987 $2,074 $52
25th Percentile $100,345 $8,362 $1,930 $48

Average Salary

25% $100,345 10% $93,519 90% $128,127 75% $118,460 $107,842 50%(Median)
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How much does a Technical Customer Support Specialist IV make by hour, week, month, and year?

Salary.com provides you with accurate and diversified Technical Customer Support Specialist IV salary data based on specialized databases to help you get a fairer salary. Click the switch button below to see more details about Technical Customer Support Specialist IV hourly pay, weekly pay, monthly pay and so on.

Last Updated on April 01, 2025

How Does Experience Level Affect a Technical Customer Support Specialist IV's Salary?

An entry-level Technical Customer Support Specialist IV with less than 1 year of experience earns about $104,485. With 1-2 years of experience, the average salary increases to $105,045. For 2-4 years of experience, the pay typically rises to $105,940. Senior-level professionals with 5-8 years of experience earn around $107,059, and those with over 8 years of experience can expect an average of $109,427.

Levels Salary
Entry Level Technical Customer Support Specialist IV $104,485
Intermediate Level Technical Customer Support Specialist IV $105,045
Senior Level Technical Customer Support Specialist IV $105,940
Specialist Level Technical Customer Support Specialist IV $107,059
Expert Level Technical Customer Support Specialist IV $109,427
$104,485 0 yr
$105,045 < 2 yrs
$105,940 2-4 yrs
$107,059 5-8 yrs
$109,427 > 8 yrs
Last Updated on April 01, 2025
Entry Level 3%
Mid Level 3%
Senior Level 2%
Top Level 1%
Experienced 1%
View as graph
Last Updated on April 01, 2025

How much does salary of Technical Customer Support Specialist IV vary from city to city?

Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.

For example, as of April 01, 2025:
  • In San Francisco, CA, the average yearly salary for a Technical Customer Support Specialist IV is $134,684.
  • In New York, NY, the average annual salary is $124,978.
  • In Boston, MA, a Technical Customer Support Specialist IV earns $120,276 per year.

What is the salary trend of Technical Customer Support Specialist IV?

As of April 01, 2025, our research reveals a significant shift in Technical Customer Support Specialist IV compensation over the past six years. For example, the median salary increased from $103,486 in 2023 to approximately $102,287 in 2024. (For a detailed analysis of Technical Customer Support Specialist IV salary trends, click here.)

Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.

Average Annual Salary of Technical Customer Support Specialist IV Over Time

2020
$???
2021
$???
2022
$???
$103,486
2023
$102,287
2024
$101,232
2025
2026
$???
Last Updated on April 01, 2025
2020
$???
2021
$???
2022
$???
2023
$103,486
2024
$102,287
2025
$101,232
2026
$???
Last Updated on April 01, 2025

Technical Customer Support Specialist IV Salary by Year

Year Average Annual Salary
2020 View More
2021 View More
2022 View More
2023 $103,486
2024 $102,287
2025 $101,232
2026 View More
Last Updated on April 01, 2025

Job Openings of Technical Customer Support Specialist IV

Salary.com job board provides millions of Technical Customer Support Specialist IV information for you to search for. Click on search button below to see Technical Customer Support Specialist IV job openings or enter a new job title here.

Most Common Benefits for Technical Customer Support Specialist IV

Based on HR-reported data: a national average with a geographic differential
Base Salary 71.8%
Bonuses 0.0%
Social Security 5.5%
401k/403b 3.0%
Disability 1.4%
Healthcare 5.6%
Pension 3.9%
Time Off 8.8%
Core Compensation
Core Compensation Median % of Total
Base Salary $107,842 71.8%
Bonus $0 0.0%
Value of Benefits
Core Compensation Median % of Total
Social Security $8,250 5.5%
401K/403B $4,529 3.0%
Disability $2,157 1.4%
Healthcare $8,352 5.6%
Pension $5,823 3.9%
Time Off $13,273 8.8%
Total Compensation $150,227 100%
Core Compensation is based on averages for this job and does not reflect personal factors used to determine your projected salary range.
Value of Benefits indicates the employer's expected contribution and paid time off.
Last Updated on April 01, 2025

FAQ about Technical Customer Support Specialist IV

1. What is the average salary of a Technical Customer Support Specialist IV?

The average annual salary of Technical Customer Support Specialist IV is $107,842. In case you are finding an easy salary calculator, the average hourly pay of Technical Customer Support Specialist IV is $52; the average weekly pay of Technical Customer Support Specialist IV is $2,074; the average monthly pay of Technical Customer Support Specialist IV is $8,987.

2. Where can a Technical Customer Support Specialist IV earn the most?

A Technical Customer Support Specialist IV's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Technical Customer Support Specialist IV earns the most in San Jose, CA, where the annual salary of a Technical Customer Support Specialist IV is $136,021.

3. What is the highest pay for Technical Customer Support Specialist IV?

The highest pay for Technical Customer Support Specialist IV is $128,127.

4. What is the lowest pay for Technical Customer Support Specialist IV?

The lowest pay for Technical Customer Support Specialist IV is $93,519.

5. What are the responsibilities of Technical Customer Support Specialist IV?

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience.

6. What are the skills of Technical Customer Support Specialist IV

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.)

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.)

CSS: Cascading Style Sheets is a style sheet language used for describing the presentation of a document written in a markup language such as HTML or XML. CSS is a cornerstone technology of the World Wide Web, alongside HTML and JavaScript.

About Our Data

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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The average salary for a Technical Customer Support Specialist IV is $107,842 per year in the United States, updated at April 01, 2025.
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