The salary of a Technical Customer Support Specialist IV in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of April 01, 2025, the average annual salary for a Technical Customer Support Specialist IV in the United States is $107,842. Salary.com reports that pay typically ranges from $100,345 to $118,460, with most professionals earning between $93,519 and $128,127.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $118,460 | $9,872 | $2,278 | $57 |
| Average | $107,842 | $8,987 | $2,074 | $52 |
| 25th Percentile | $100,345 | $8,362 | $1,930 | $48 |
An entry-level Technical Customer Support Specialist IV with less than 1 year of experience earns about $104,485. With 1-2 years of experience, the average salary increases to $105,045. For 2-4 years of experience, the pay typically rises to $105,940. Senior-level professionals with 5-8 years of experience earn around $107,059, and those with over 8 years of experience can expect an average of $109,427.
| Levels | Salary |
|---|---|
| Entry Level Technical Customer Support Specialist IV | $104,485 |
| Intermediate Level Technical Customer Support Specialist IV | $105,045 |
| Senior Level Technical Customer Support Specialist IV | $105,940 |
| Specialist Level Technical Customer Support Specialist IV | $107,059 |
| Expert Level Technical Customer Support Specialist IV | $109,427 |
| Entry Level | 3% |
| Mid Level | 3% |
| Senior Level | 2% |
| Top Level | 1% |
| Experienced | 1% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of April 01, 2025, our research reveals a significant shift in Technical Customer Support Specialist IV compensation over the past six years. For example, the median salary increased from $103,486 in 2023 to approximately $102,287 in 2024. (For a detailed analysis of Technical Customer Support Specialist IV salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Technical Customer Support Specialist IV information for you to search for. Click on search button below to see Technical Customer Support Specialist IV job openings or enter a new job title here.
Here are companies hiring for Technical Customer Support Specialist IV and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $107,842 | 71.8% | ||
| Bonus | $0 | 0.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $8,250 | 5.5% | ||
| 401K/403B | $4,529 | 3.0% | ||
| Disability | $2,157 | 1.4% | ||
| Healthcare | $8,352 | 5.6% | ||
| Pension | $5,823 | 3.9% | ||
| Time Off | $13,273 | 8.8% | ||
| Total Compensation | $150,227 | 100% | ||
The average annual salary of Technical Customer Support Specialist IV is $107,842. In case you are finding an easy salary calculator, the average hourly pay of Technical Customer Support Specialist IV is $52; the average weekly pay of Technical Customer Support Specialist IV is $2,074; the average monthly pay of Technical Customer Support Specialist IV is $8,987.
A Technical Customer Support Specialist IV's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Technical Customer Support Specialist IV earns the most in San Jose, CA, where the annual salary of a Technical Customer Support Specialist IV is $136,021.
The highest pay for Technical Customer Support Specialist IV is $128,127.
The lowest pay for Technical Customer Support Specialist IV is $93,519.
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
CSS: Cascading Style Sheets is a style sheet language used for describing the presentation of a document written in a markup language such as HTML or XML. CSS is a cornerstone technology of the World Wide Web, alongside HTML and JavaScript.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
