What are the responsibilities and job description for the Sevice Technician 2 position at Tekrek Solutions Inc?
Job Description:
In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of *** equipment.
Maximize productivity within Repair Operations while delivering high-quality, timely repairs of *** tools and enhancing the value-added image associated with owning a *** tool.
Contribute to the Company's financial success through COGS control, process improvement, and cost containment throughout the repair process.
Provide best-in-class tool repair service in support of ***'s Lifetime Service value proposition.
Principle Duties and Responsibilities:
- Adhere to the worldwide Champion 3C Strategy of:
- Customer - We aspire to be our customer's best partner. Their requirements drive our actions.
- Concentration - We focus on products and markets that allow us to achieve and sustain
leadership positions.
- Competency - We are committed to excellence in innovation, total quality, direct customer relationships, and effective marketing.
- Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing online repair manuals, schematics, and technical files
- Perform high-quality repairs to *** products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems
- Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of *** tools
- Conduct final functional and safety testing after every repair to ensure customer safety
- Through continuous inventory, accurate picking of spare parts, and identifying and increasing inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring best-in-class repair service to *** customers
- Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel
- Travel to participate in Tool Repair Workbench Summits to assist with benchmarking repairs, reducing the cost of goods sold, and standardizing repairs throughout the repair network
- Provide data and information to *** quality and product managers that are used to identify potential improvements to the overall quality and safety of *** tools
- Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner
- Follow company policies, procedures, and rules
- Follow and abide by the company's culture, values, and principles
- Perform other duties as assigned by the supervisor
Adverse Work Conditions:
- Workshop environment subject to heat, cold, noise, dust, and other particles
- Must have the ability to use hand tools and equipment to disassemble and assemble power tools
Safety Equipment Required:
- Must observe and abide by all safety regulations as required by *** and Occupational Health and Safety Standards (OSHA)
- Must wear steel toe boots, safety glasses, safety vest, and other safety equipment, as required, when working in the facility and/or operating machinery
Physical Requirements:
- Occasionally lift to 70 lbs.
- Stand for long periods and perform repetitive reaching, bending, and climbing.
- Must be able to stand for up to 8 hours daily while performing tool repairs at the workstation>
- Experience in mechanical or electrical repairs
- Experience using Windows applications preferred
Job Type: Contract
Salary: $14.30 - $27.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Irving, TX 75063: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Repair: 1 year (Required)
- Testing: 1 year (Required)
- Hand tools: 1 year (Required)
- Equipment repair: 1 year (Required)
- Mechanical: 1 year (Required)
- Electrical: 1 year (Required)
- Diagnose: 1 year (Required)
Work Location: In person
Salary : $14 - $27