Service Manager

Roles and Responsibilities

• Review all current agreements during renewal, including equipment lists, terms and conditions, and all other verbiage.
• Ensure the Dispatcher, Accounting, Service Coordinator and Technicians are aware of the agreement verbiage and receive adequate training to satisfy the agreement’s terms and conditions.
• Ensure the Technicians are trained to write detailed notes on all work orders
• Ensure the Dispatcher is trained to review the detailed work order notes and ask Technicians for clarification when necessary
• Recruit and hire HVAC Service Technicians and Admin support staff.
• Train Service Technicians develop their skill sets that will meet and exceed customer expectations.
• Track Service Technician’s certifications and special licensing.
• Develop and monitor service department budget and pricing to Maintain planned gross profit goals.
• Provide annual review and feedback to the Service Technicians for performance, achievement and improvement using individual score cards.
• Conduct a scope of work meeting with the service team prior to starting work.
• Ensure all equipment, materials, and subcontracts are ordered and delivered prior to starting work
• Ensure subcontractors are properly vetted and using proper insurance coverage
• Determine field labour requirements for each project and submit any recommend changes
• Ensure current processes are followed by all service staff and strict weekly and monthly timelines are met consistently and accurately
• Address customer complaints within 24 hours
• Maintain the service vehicle fleet, including vehicle inspections, repairs and licensing
• Perform spot checks on all contracts and advise the General Manager of findings
• Coordinate with dispatcher which service technicians to assign work for new contracts and projects
• Conduct the start-up on all new agreements and train customers on the new equipment
• Attend all Company required training
• Lead and facilitate regular safety meetings with Service Technicians
• Perform other responsibilities as required

Required Skills

• Proficient computer skills with the Microsoft Office Suite
• The position requires a results-oriented individual with a focus on delivering exceptional customer service
• Excellent interpersonal communication with team members and clients is essential
• Excellent leadership skills

Required Experience

• 5 years’ experience troubleshooting and repairing HVAC equipment
• Master Mechanical License is considered an asset
• Previous experience managing others

Additional Requirements

• Travel may be required.

Benefits:

• Salary Range varies based on experience, with additional bonus incentives.
• Generous monthly car allowance
• Company cellphone and laptop
• Medical Insurance
• 2 weeks paid vacation
• 2 personal days
• Sick time accruals (based on state law rates)
• Training and development

Job Type: Full-time

Pay: From $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to Relocate:

• Lacey, WA 98516: Relocate before starting work (Required)

Work Location: In person

Salary : $110,000