What are the responsibilities and job description for the Bilingual Call Center Representative position at TEKsystems?
IMMEDIATE BILINGUAL SPANISH CALL CENTER REP NEEDED
OPPORTUNITY TO WORK FOR ONE OF THE LARGEST HEALTHCARE SYSTEMS IN THE AREA
$20-22/HR
FULL TIME MONDAY - FRIDAY
BROOKLYN, NY (IN OFFICE NOT REMOTE)
Qualifications:
- 3 years of call center experience
- Healthcare experience preferred
- Microsoft Office proficient
Description:
- Promptly answer telephone calls via Avaya workflow, mail and in-person inquiries, concerns, and complaints from patients, guarantors and third parties concerning billing matters
- Resolve issues quickly, courteously, and effectively. Bring unresolved issues to the attention of the Manager
- Forward request for information/issue resolution to the appropriate EPS department or individual, as required via ETM workflow
- Document activity via ETM workflow; communicates chronic problems to Manager.
- Greet patients and visitors to EPS
- Update patient demographics as needed
- Handle correspondence generated by patients, guarantors and third parties
- Discuss/review accounts with patients via telephone or in-person
- Prepare/establish payment plans for patients via Cedar portal
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $22
