Description :
Skills :
Customer service, Bilingual, russian, vietnamese, mandarin, spanish, Inbound call, Customer support
Top Skills Details :
Customer service,Bilingual,russian,vietnamese,mandarin,spanish
Additional Skills & Qualifications :
Must Have :
Bilingual (Spanish, Vietnamese, Mandarin, Russian, Cantonese) - Mandarin biggest priority right now for this class (Client open to taking more Russian speaking candidates though).
2 years of Customer Service Experience (can be retail but prefer call center or health care related)
Nice to Have :
Healthcare experience (claims processing, insurance verification, talking to members and providers)
Looking for someone who can be patient and translate what patients are saying accurately
Performance Metrics :
Call volume : 30 phone calls per rep per day on an average, 1200 1500 as a team
Best vs Average :
the Best prides themselves on their customer service, goes the extra mile, showing initiatives, suggesting new ways to improve process
Experience Level : Entry Level
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-05-23
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