What are the responsibilities and job description for the Customer support remote position at TEKsystems?
100% REMOTE Customer Support
- ON 1ST DAY ONLY Need to pick up your equipment onsite in Lake Forest, CA
- IT will be there to show you how to set up equipment, then you will take it home and set it up accordingly!
General Duties :
- Receives consumer calls and emails in regards to problems, installation instructions and general product information.
- Answers high volume incoming technical support calls.
- Offers knowledge to consumers and directing them to the proper source if necessary.
- Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
- While working with consumers over the phone completes information on computer screen with all of the pertinent data.
- Requires basic knowledge of computer software for data input and retrieval.
- Responds to consumer repairs and requests according to Consumer Service procedures.
- Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
- Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.
Additional Skills & Qualifications
- At least one (1) year experience in a product-based customer support function and / or call center environment is preferred but not required.
- Previous experience in the hardware and home improvement industry preferred.
- Technical mindset and the willingness to learn
- Type 35 WPM.
- High School diploma or equivalent.
- Good verbaland written communication skills, bilingual in Spanish or French a plus
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-09-07
