What are the responsibilities and job description for the Desktop Engineer - Now Hiring position at TEKsystems?
Description:
We are currently looking for an IT Site Support Technician II to join our team at our Tamaqua site in Pennsylvania. "Corporate: This team member is responsible for providing operational support for a corporate office environment including all computing devices, peripherals, and common applications. This is a position that is suited to someone that already has worked in a deskside and site support role for at least 5 years. This person must work well with all levels of the business both remotely and in person." "Manufacturing/Warehouse: This team member is responsible for providing operational support for multiple manufacturing and warehouse environments including all computing devices, peripherals, common applications, network, printers, and servers for one or more locations. This is a position that is suited to someone that already has worked in a deskside and site support role for a number of years. This person must work well with all levels of the business both remotely and in person."
Skills:
Desktop, Sccm, Windows 10, Troubleshooting, Hardware, Imaging, Deployment, Support, Active directory, Powershell, Intune, Configuration
Top Skills Details:
Desktop,Sccm,Windows 10,Troubleshooting,Hardware,Imaging,Deployment
Additional Skills & Qualifications:
• Manages all aspects of break/fix and service requests assigned to their area of responsibility including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs. • 3 years experience with installing network devices and troubleshooting related issues with occasional support of more experienced team members or per documentation • 3 years experience with implementing and supporting a variety of computing devices and peripherals used both in an office, manufacturing, and warehouse environment. • Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications. Ability to provide basic documentation or individual training. • Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change records correctly and in a timely manner. • Provides assistance on projects with direction from the Project Lead or other technical experts. May be responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible. • Experience leading a root cause investigation that impacts their area of responsibility, while following the Problem Management process. • 3 years experience with troubleshooting local server related issues; file & print, application connection, security, etc., with occasional support of more experienced team members or per documentation • 3 years experience with troubleshooting network printer issues with occasional support of more experienced team members or per documentation • Ability to communicate clearly and consistently, both in written or verbal form, with all levels. Can create basic training material, based on audience, in their area of responsibility. • Moderate understanding of common business processes and functions that leads to sound IT recommendations.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $25
