Desktop support

Description :

TEKsystems is looking for a Desktop Support technician for one of our clients. This is a direct placement, 100% onsite Desktop Support supporting internal employees.

Following ITIL / ITSM principals, you will serve as the First Point of Contact for all requests and incident and take ownership for the entire lifecycle of the ticket, including resolution verification.

You will collaborate with other IT Groups, using child tickets and tasks to coordinate activities to provision the request or resolve the incident.

Outside of your primary duties as a Helpdesk agent, you will also be involved in projects on an individual, group or department level.

You may also be asked to assist in higher level support activities. Showing initiative and using your Time Management skills between reactive duties and proactive will be key to your success.

There will be opportunities to grow into a System Administrator role for the right candidate who is motivated and can demonstrate the ability to retain and apply knowledge.

• Provide coverage of Helpdesk Phone and Ticketing system according to your scheduled shift.
• Conduct initial Triage of tickets and coordinate with other resolver groups for the entirety of the ticket life-cycle
• Use technology such as Microsoft Teams, Video, Remote Support Tools and Ticketing system to collaborate with users on Tickets
• Log all activities relating to a request / incident in the ticket in a clear and concise manner so that other Support groups can assist effectively and efficiently.
• Work with external support vendors
• Contributes to the IT Knowledge Articles and Standard Operating Procedures, updating as needed
• Identify and Alert to Major Incidents or Security breaches and escalate as per Standard Operating Procedure
• Although the role is on premise, you will need to be available for remote work if needed, using a company provided laptop.
• Using the Principles of Continual Improvement, constantly identifying opportunities to improve processes or evaluating tools
• Travel will be limited to project work and training activities.
• Complete Training and certifications as determined by the business and department.
• Participate in other activities and work as required by you Manager and Staff
• Ensure that peers and users follow Security best practices and policies, and report any breaches in a timely manner

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-19