What are the responsibilities and job description for the Desktop Support position at TEKsystems?
Description:
Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets.
Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available. Prepare shipments to remote sites as needed. Track shipments to ensure successful delivery as well as keeping customer updated on shipment status.
Assist with asset issues that escalate beyond the status of incident. Coordinate with the appropriate team members to troubleshoot and resolve issues.
Schedule and coordinate warranty work for desktop and laptops. Prepare out of date desktops and laptops for recycling. Perform work in support of the lifecycle process for the end user technology assets.
Receive incoming IT equipment from vendors; prepare and ship IT equipment to client locations.
Perform basic application and infrastructure monitoring functions.
Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT tickets as they are completed.
Triage and diagnose end user technology issues.
Assist on facilities projects that require infrastructure technology.
Assist other IT teams in support of their projects in the field that include networking technology.
Complete administrative level support duties. Collaborate with other IT teams.
Perform imaging tasks for new and/or restored desktops and laptops.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Applicable driver's license
Skills:
Desktop, Troubleshooting, Active directory, Windows 10
Top Skills Details:
Desktop,Troubleshooting,Active directory
Additional Skills & Qualifications:
Working knowledge relative to:
Computer hardware
Awareness of Networking
Communications
Working knowledge with current infrastructure technologies and the ability to understand and support the following as required by position:
Desktop/laptop hardware, operating systems, and Office suite
IP networking
Event monitoring, logging, and data collection techniques
Virtualization Technologies
Windows desktop operating system
Working knowledge of current infrastructure technologies and the ability to understand and support the following as required by position:
Windows servers
Linux Operating systems
CISCO switching and routing
Ability to interact with client calls, provide customer service, and respond to IT requests. An understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems such as Service Now.
Experience with the application of math and algebra.
Demonstrated ability working with data reporting tools such as Excel.
Ability to identify, research, and analyze system hardware problems and perform system evaluations.
Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.
Demonstrated ability to read and write fluently in English.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
