What are the responsibilities and job description for the Field support technician position at TEKsystems?
One of our to clients in the Montgomery Market is searching for a Field Technician to join their team. Additional info on the role is listed below.
Description :
This role is 75% travel to different locations throughout the Southeast part of the state to help with hands on issues that the helpdesk cannot resolve remotely.
This person will be doing a lot of break / fix, swapping out machines, imaging and repairing a variety of hardware / software issues.
They will be working from anything from the wall jack to the monitors / PCs, Laptops, printers, and various of basic IT equipment.
This person will be responsible for setting up their own schedule for the day and reaching out to business partners so this person needs to be very self-motivated and used to working on their own.
They will be driving a company vehicle, so they need a clean driving record. They will park the car in the company lot each night- cannot bring to their house.
Major Responsibilities
- Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities.
- Partner with the business and other departments for incident and problem resolution.
- Provide specialized dedicated technical support as requested by business partners.
- Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively.
- Provide technical support during project implementations.
- Build effective relationships with key business partners and provide outstanding customer service.
- Partner with fellow End User Analysts, Planning Analysts, Application Portfolio teams, and other groups to form a strong, dedicated support team.
- Consult with business partners to ensure a full understanding of technology costs of products and services (for budgeting and billing purposes).
- Partner with other personnel to provide support (including after-hours as needed) for storm-related and critical 24 / 7 business operations.
- Stay abreast of emerging hardware and software technologies.
Knowledge, Skills and Abilities
Proficient technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite ( Outlook, Word,
Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems.
- Demonstrated ability to build strong relationships with business partners, vendors and other organizations.
- Developed effective working relationships with all levels of employees.
- Demonstrated oral and written communication skills.
- Proficient knowledge and understanding of existing and emerging information technologies.
- Knowledge and ability to coordinate work across all functions in and share best practices within business units, across business units, and within Southern
Company to maximize value and provide consistency in operations to customers.
- Ability to learn the business of the partners you support and their local technical environment.
- Ability to manage small, local projects using proven concepts to apply technology to business problems.
- Excellent troubleshooting and problem-solving skills.
- Proficient knowledge and experience with PC hardware repair.
- Excellent analytical skills.
Skills :
Desktop, Troubleshooting, Windows 10
Top Skills Details :
Desktop, Troubleshooting, Windows 10
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-02-29
