What are the responsibilities and job description for the Help Desk Technician position at TEKsystems?
Our client is looking to hire a Helpdesk Technician for a short term contract. * *This is a traditional tier 1 helpdesk opening. The ideal candidate will have experience supporting end users in common IT issues such as password resets, network connectivity, adding and removing access within Active Directory, experience remote troubleshooting and more. There are about 200 end users this person will be supporting on a team of 3. They utilize IssueTrak as their ticketing system and need someone who has worked with ticketing systems. They will need someone with excellent communication and someone who is very reliable. The teams splits into shifts to support during bank hours.
Shifts:
M-F 8 am - 4 pm
M-F 12 pm - 8 pm
*Top Skills' Details*
1. Experience working on a helpdesk and supporting/troubleshooting AD, Password Reset, Account unlocking, O365/Outlook, network connectivity
2. Experience supporting a ticketing system (They use IssueTrak, but open to any other system)
3. Customer Service Experience (Position is remote, so need to have good communication and professionalism over the phone)
4. Experience with Citrix would be IDEAL. They use this for their VDI. Any other VDI would be nice to have
5. They us N-Able for their remote access tool
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Shifts:
M-F 8 am - 4 pm
M-F 12 pm - 8 pm
*Top Skills' Details*
1. Experience working on a helpdesk and supporting/troubleshooting AD, Password Reset, Account unlocking, O365/Outlook, network connectivity
2. Experience supporting a ticketing system (They use IssueTrak, but open to any other system)
3. Customer Service Experience (Position is remote, so need to have good communication and professionalism over the phone)
4. Experience with Citrix would be IDEAL. They use this for their VDI. Any other VDI would be nice to have
5. They us N-Able for their remote access tool
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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