What are the responsibilities and job description for the Helpdesk Analyst position at TEKsystems?
ENTRY LEVEL IT - HELPDESK ANALYST, LANSING MI
Are you looking to get into the IT industry? Are you an IT student or graduate looking for your first step? Do you have an active IT certification? Do you have prior customer service/IT experience? -- THIS ROLE MAY BE FOR YOU!
Rate: $16-$18/hr (based on prior experience)
Schedule: M-F 9-5pm HYRBID SCHEDULE
Duration: This will be an ongoing contract, after proven success you will have an opportunity to get hired into this well reputable company.
Compliance: Drug & Background
Responsibilities:
•Log and track requests received from clients.
•Investigate, evaluate and resolve reported support issues and requests.
•Log, categorize and prioritize incidents.
•Perform initial diagnosis and determine if escalation is necessary.
•Install and maintain both hardware and software.
•Serve as a troubleshooter in the implementation and use of workstations and associated software and hardware.
•Answer technical phone lines
Skills:
windows 10, phone support, phone support remedy, mobile device, printer support, application support, customer support
Top Skills Details:
windows 10,phone support, phone support remedy, mobile device, printer support, application support, customer support
Additional Skills & Qualifications:
Need someone that is ambitious and can take the initiative. Hard working to stay ahead of the ticket cue.
Email: jbraman@teksystems.com for more details
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $16 - $18
