What are the responsibilities and job description for the Helpdesk Analyst position at TEKsystems?
Description
Consultant will need 2-5 years of Service Desk experience handling level 1 & level 2 tickets. Microsoft environment/O365 application troubleshooting, Azure virtual desktops, Active Directory/ creating permissions, account creation, password resets, over the phone support. Responsible for responding to ticket queue but will also have scheduled appointments at times. Supporting roughly 1k internal end-users.. Will have escalation tiers if needed.
Skills
Help desk support, Customer service, Active directory, Windows, Ticketing system, Technical support, office 365, troubleshooting, password reset, servicenow, azure, virtual machine
Top Skills Details
Help desk support,Customer service,Active directory,Windows,Ticketing system,Technical support,office 365,troubleshooting,password reset,servicenow,azure,virtual machine
Additional Skills & Qualifications
Healthcare Experience preferred but not required
Experience Level
Intermediate Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Consultant will need 2-5 years of Service Desk experience handling level 1 & level 2 tickets. Microsoft environment/O365 application troubleshooting, Azure virtual desktops, Active Directory/ creating permissions, account creation, password resets, over the phone support. Responsible for responding to ticket queue but will also have scheduled appointments at times. Supporting roughly 1k internal end-users.. Will have escalation tiers if needed.
Skills
Help desk support, Customer service, Active directory, Windows, Ticketing system, Technical support, office 365, troubleshooting, password reset, servicenow, azure, virtual machine
Top Skills Details
Help desk support,Customer service,Active directory,Windows,Ticketing system,Technical support,office 365,troubleshooting,password reset,servicenow,azure,virtual machine
Additional Skills & Qualifications
Healthcare Experience preferred but not required
Experience Level
Intermediate Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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