What are the responsibilities and job description for the Helpdesk specialist position at TEKsystems?
Description :
Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
Primary Responsibilities
- Answer inbound technical support phone calls, chats and emails
- Troubleshoot voice, data, video and connection issues for customers.
- Identify, troubleshoot and assist customers with voice, data, video and connection issues.
- Answer customer service related questions
- Track and record each phone call and provide a detailed description of the call
- Provide backup assistance for other Technical Support Representatives
Skills :
Windows 10, Windows 7, call center support, Troubleshooting
Top Skills Details :
Windows 10,Windows 7,call center support, Troubleshooting
Additional Skills & Qualifications :
5 weeks training Missing more than 1 day can lead to a drop in the program.
Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat / Sun with two days off back to back during the week.
The majority of the day schedules in this group work both Sat & Sun.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-05-14
