What are the responsibilities and job description for the Helpdesk Technician position at TEKsystems?
Description:
Are you looking to break into IT and get valuable experience on your resume? Or work for a company that values growth internally and promotes from within? Then look no further. We are seeking entry level IT candidates to provide IT support and customer service to our customers.
This role is 100% remote so you must have a good internet connection and quiet place to work.
What you will do:
Provide world-class customer support within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
Primary Responsibilities:
- Answer inbound technical support phone calls, chats and emails related to ISP partners.
- Consult with customers and provide additional solution in the form of up-selling products and services.
- Troubleshoot voice, data, video and connection issues for customers.
- Identify, troubleshoot and assist customers with voice, data, video and connection issues.
- Answer customer service related questions
- Track and record each phone call and provide a detailed description of the call
- Provide backup assistance for other Technical Support Representatives
Qualifications / What we are looking for:
(You do not need to have all of these to apply, but at least one of them please)
Someone with an IT Education
Someone who has CompTIA Certifications
Experience in a helpdesk environment
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
