Medical Call Center Representative

IMMEDIATE MEDICAL CALL CENTER REPRESENTATIVE NEEDED

OPPORTUNITY TO WORK FOR ONE OF THE LARGEST HEALTHCARE SYSTEMS ON LONG ISLAND

STABLE OPPORTUNITY WITH ROOM FOR ADVANCEMENT

MONDAY - FRIDAY 9AM-5PM

BABYLON, NY (IN OFFICE, NOT REMOTE)

$24/HR

Qualifications:

• 2 years of healthcare call center experience
• Experience using EMR software (EPIC preferred)
• Microsoft office proficient
• Experience handling communication with patient, insurance verification, scheduling appointments
• Excellent communication skills

Responsibilities:

• Answer incoming calls from patients, insurance carriers and provider offices
• Return all messages and emails from patients, insurance carriers and provider offices within a 48 hour time period
• Provide patient with an explanation of their physician bill and resolve inquiries and disputes related to the bill
• File all patient correspondence received to their accounts and takes appropriate system actions to ensure accounts are billed out correctly
• Perform follow up on all outstanding accounts assigned in accordance with established standards and procedures
• Determines reason for denial and appeals accounts as necessary
• Reviews and edits any rejections stemming from electronic billing submissions and corrects and resubmits claims
• Verifies accuracy of patient insurance and demographic information
• Generates bills to patients for services not covered by insurance
• Investigates over-payments and takes appropriate action to resolve
• Initiates refund requests in accordance with departmental procedures
• Send secondary claims to appropriate payors
• Performs other related duties as requested

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.