What are the responsibilities and job description for the Service Desk Analyst position at TEKsystems?
Description:
The agent will be logging into a phone queue for their defined work schedule (7-4pm PT target) and will handle phone calls from remote employee’s on all hardware and software topics.
These calls will include support of Laptops, WYSE, Office 2013 suite, Printers, Remote connectivity (VPN, Hot spots), Wi-Fi and wired connectivity issues along with various off the shelf apps like Adobe reader, Flash etc.
The agent will be working with Windows 10 and offering support for O365.
The ideal shift for this manager would be for this person to come in as early as 4 am and work as the east coast hours are busier and it eases off during the day. open to any variation of 4A - 1P / 5A - 2P
/ 6A - 3 P / 7A - 4P with earlier being preferred. told us to sell it on missing traffic.
Skills:
mobile phone, customer service, windows, active Directory, Help desk, Support, Help desk support, Troubleshooting, Service desk, Office 365, Hardware
Top Skills Details:
mobile phone, customer service, windows
Additional Skills & Qualifications:
They need to make sure that they can handle 30-40 calls a day.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $23
