Service Dispatch Lead (NOT TRANSPORTATION)

Start Date: ASAP- Current role is open due to promotion!

DISQUALIFIER: NO SERVICE DISPATCH experience or management experience

Transportation or Alarm Dispatching would not be a good fit

Description:

Our Client has an immediate opening for a Construction Services Dispatch Lead in Auburn, WA. Duties will include scheduling the appropriately certified field technicians and inspectors for numerous construction projects Septic Plumbers Electricians. The Dispatch Lead will provide clients with high quality customer service and will communicate the clients' needs to our field staff. Duties will also include inputting data into our scheduling software and preparing field files for staff. This position also requires compilation of daily field reports and providing administrative support to project managers.

• Answer Incoming Customer and Technician Phone Calls/Electronic Messages
• Schedule and Coordinate all Service Calls in order to Dispatch Drivers & Service Technicians via Computer Based Dispatch Program (Service Titan) & Phone
• Manage Workflow and Create Schedules – Oversee and Facilitate the process of the Service Appointment
• Analyze & Solve any Issues impacting Technicians/Customers during the Process – Strategically work w/ Technicians to ensure Customers receive 5 Star Service
• Point of Communication between Customers and Technicians throughout the Process
• Update System Databases with Customer and Job Info in Real-Time
• Monitor Operational Reports
• Ensure Jobs are Complete and/or Report Additional Work Needed

Additional Skills & Qualifications:

• Min 4-5 years of experience as an SERVICE Dispatcher
• Open Availability (Majority of Hours are M-F, but MUST be available for Weekend and On-Call Shifts as Needed)
• Construction Septic/ Experience/Knowledge
• Quickbooks
• Excellent Map/Logistic Skills (Geographical Knowledge of Service Area)

Work Environment

Office Environment 7am-4pm

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.