What are the responsibilities and job description for the Support Coordinator position at TEKsystems?
This position is Onsite in Morrisville, NC
- Different shifts available
- Long term contract to hire
Description:
- Patient Care Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions
- Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy
- Serves as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient
- Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy
- Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA and DOD). Act as an assigned liaison to client contacts (e.g. regional contact for sales representatives)
- Maintains records in accordance with applicable standards and regulations to the programs/promotions
- Establish relationships, develop trust, and maintain rapport with patients and healthcare providers.
- Follow program guidelines and escalate complex cases according to program policy and procedures.
- Liaison between Program Management, Healthcare Providers and Manufacturer
- Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commit to the appropriate use of resources
- As a program’s “eyes and ears”, works with the Franchise Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness
- Improve patient outcomes through advocacy, communication, education and facilitation of services
- Understand health and disease states of patients of the programs/promotions
- Maintains a high level of ethical conduct regarding confidentiality and privacy
- Conflict Resolution
- Other responsibilities as assigned
Additional Skills & Qualifications:
3 years of experience in the healthcare industry
Medical/Healthcare experience of some kind is preferred
Knowledge of reimbursement process
Care coordination, patient access to care, patient contact
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
