What are the responsibilities and job description for the Associate OneSource Service Specialist position at TekWissen LLC?
Overview
Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable.
Job Title: Associate OneSource Service Specialist
Duration: 12 Months
Location: Harrisburg, PA (located anywhere, preferred someone in EST)
Job Type: Contract to Hire
Work Type: Remote
Job Description:
- Daily Responsibilities/Job Description: We are looking for a highly motivated OneSource Customer
- Operations Associate to provide critical lab support as part of the client lab service team within a customer account located in Boston, MA.
- The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment.
- Enhance the Customer Experience:
- To be the first line of support for the scientific community, reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption.
- Meet regularly with laboratory service providers to ensure open lines of communication.
- Support needs of filing, auditing, and reviewing documentation in compliance with Customer procedures Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
- To be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.
- Be involved in improvement work linked to the assignment. Perform other tasks as needed.
- Service Scheduling and Processing Monitor & respond to customer requests ensuring effective communication Process requests for equipment service Schedule regular maintenance and record all event activities in applicable CMMS Communicate timely program information to selected service providers to ensure satisfactory delivery of services
- Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
- Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting customer requirements.
- Follow up on service events to confirm the event has been completed and the customer is satisfied. Utilize applicable CMMS, to capture pertinent detail regarding the event.
- Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines.
- Data entry is accurate and errors minimal. Work with service delivery team to ensure service delivery goals are met
- To work with Customer and the client staff to ensure quality and compliance within the laboratory.
- To work with the client and customer staff to help maintain lab documentation and coordinate archiving.
- To provide timely communication to lab users on impact of any site service work.
- This role will work closely with other teams to deliver lab support services seamlessly.
- May be required to cross-train and back-up other lab support areas.
Skills Overview:
Qualifications/years of experience:
- Associates degree with 1 years' experience in a customer facing
- role within a scientific environment OR
- High School Diploma with 2 years' experience in a customer facing role within a scientific
- environment
- Must Haves: Professional Certification/Associate degree in relevant field (Project Management, 6-
- Sigma, Business Administration, Supply Chain)
- Strong understanding and/or experience working in a compliance driven environment.
- Ability to improve processes and drive continuous improvement.
- Strong verbal communication skills.
- Technology Requirements: Able to complete relevant paperwork according to principles of Good
- Documentation Practice. Strong understanding of GLP/GxP
Additional Requirements:
- Scheduling and maintenance repair experience. Familiar with Scientific
- Laboratory
Success/Performance Metrics:
Soft Skills Needed:
- Service-oriented attitude combined with innovative thinking.
- Strong team player with experience in a high-quality customer service operation.
- Ability to adapt and adjust to constant investigating and critically task and assignments
- that are assigned
- Work individually, doesn't require micromanaging
Looking for someone:
- Require lot of knowledge with MS outlook emailing - how it works
- Spreadhseets , Inventory tracking, Scheduling in maintenance & reparis
- CMMS websites exp. would be good.
- Good to have Pharma lab background
- Adapt new interfaces, Service Max, Onesource Dashboard - need to learn.
- Associates Degree - any degree
- Good Documentation practice. SOmeone who undersatnd Scientific Lab would be a great fit.!
- Taking inventory information as well as any troubleshooting information entering the data into system is their day to day responsibiity.
- Highschool with some lab exp. or Associates with knowledge of MS Office, ServiceNow oe Service Max exp. would be a good fit.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Salary : $14 - $20
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