Desktop Support Technician - I

Job Title: Desktop Support Technician - Intermediate

Work Location: Austin, TX 78735

Duration: 12 Months

Work Type: Contract

Job Type: Onsite

Pay Rate: $26.00-26.00/Hourly/W2

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client is an American multinational semiconductor company based in Santa Clara, California, that develops computer processors and related technologies for business and consumer markets. global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.

Job Description:

• THE ROLE: Incumbent would support the “Geek Street”, which essentially is a walk-up service desk that we have at major locations in the U.S. and Canada. Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting. Qualified candidates are students in their senior year or NCGs.

WHAT YOU’LL BE DOING:

• Providing first level triage and technical support to employees through tickets and in-person at the Geek Street support desk
• Analyzing technician (peer) workflows to identify areas of improvement and optimization
• Identifying technician workflows which do not have supporting process documentation
• Assisting the IT team with system provisioning and device refresh/replacements.
• Documentation writing
• Physical and Virtual asset stockroom maintenance
• Supporting IT project goals
• Helping to set up devices or mobile accessories
• Communicating status updates with internal clients
• Ensuring that requests are being prioritized and closed in a timely manner
• Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
• Learning and adhering to company policies and procedures regarding IT security and data privacy
• Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFERRED QUALIFICATIONS:

• Basic understanding of Windows troubleshooting
• Android/iOS familiarity
• Customer-oriented mindset
• Ability to take clear notes to capture problems correctly
• A general understanding of MacOS would be helpful but is not required

WHAT WOULD SET YOU APART:

• PowerShell or command line (CLI) familiarity
• CompTIA A certification
• Familiarity with networking concepts (DNS, LAN, WAN)

WHO WE’RE LOOKING FOR:

• Someone who can comfortably navigate a PC to perform basic troubleshooting
• People who can patiently take the time to understand an issue in order to properly document it
• Candidates who have an interest in technology and who work well in a customer-facing role
• Good communication skills, both verbal and written, for assisting users and documenting issues
• Ability to work in a team and learn from others
• Patience and a customer-focused attitude to help non-technical users
• Students pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.