What are the responsibilities and job description for the HR Junior Advisor position at TekWissen ®?
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide. Our client stands as a prominent figure in the biotechnology sector, merging technological acumen with top-tier manufacturing, scientific proficiency, and operational excellence. They aid their clientele in introducing novel and effective medicines to combat diverse diseases. Their specialization spans pharmaceutical ingredients, Bioscience, Biopharmaceuticals, Custom manufacturing, Biotechnology, Life science ingredients, Nutrition, Microbial Control, Agriculture, Materials Science, Personal Care, as well as cell and gene therapy.
Job Title: HR Junior Advisor
Location: Portsmouth, NH - 03801
Duration: 9 Months
Job Type: Contract
Work Type: Onsite
The worker will train on-site for 90 days. Once the training period is over, it is a hybrid role. Onsite 3 days and remote 2 days per week. The only requirement is to be onsite when there is a New Hire Orientation (NHO) on Mondays, otherwise the days are flexible.
Description
Under the general guidance of the HR Services Advisory Lead, the HR Services Junior Advisor is accountable for the following:
TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide. Our client stands as a prominent figure in the biotechnology sector, merging technological acumen with top-tier manufacturing, scientific proficiency, and operational excellence. They aid their clientele in introducing novel and effective medicines to combat diverse diseases. Their specialization spans pharmaceutical ingredients, Bioscience, Biopharmaceuticals, Custom manufacturing, Biotechnology, Life science ingredients, Nutrition, Microbial Control, Agriculture, Materials Science, Personal Care, as well as cell and gene therapy.
Job Title: HR Junior Advisor
Location: Portsmouth, NH - 03801
Duration: 9 Months
Job Type: Contract
Work Type: Onsite
The worker will train on-site for 90 days. Once the training period is over, it is a hybrid role. Onsite 3 days and remote 2 days per week. The only requirement is to be onsite when there is a New Hire Orientation (NHO) on Mondays, otherwise the days are flexible.
Description
Under the general guidance of the HR Services Advisory Lead, the HR Services Junior Advisor is accountable for the following:
- Act as the point of contact for any service-related questions from Recruitment, managers, employees, and other HR team members and take care of HR requests until closure (end-to-end tracking and tracing).
- Create a high-end user experience.
- Provide best-in-class customer service, aiming to quickly resolve queries and issues, always striving to go the extra mile.
- Be knowledgeable of the business operation and the structure of the business, including key contacts.
- Provide ad-hoc support and advice in the delivery of HR calendar events (e.g. IDP, MAP, STIP salary review).
- Use multiple HR and Payroll systems to support the resolution of customer queries.
- Share customer feedback (process-related) with the Service Specialist; suggest new HR technology solutions to improve day-to-day operations.
- Monitor the quality of Transactional work produced by the Hubs, along with key HR Services metrics.
- Initiate changes in Workday as defined by process.
- Proactive advisory on "how to" for HRBP's and line managers (Policy, system use, etc.).
- Have regular contact and reviews with Human Resources Teams for the areas you support.
- Demonstrate awareness of the business area supported, site and local HR strategies and challenges, and where collaboration is needed for site-specific projects.
- Maintain a working knowledge of Global and Site-specific HR policies and procedures.
- Promote the use of the case tool within Human Resources, acting as the subject matter expert for other HR teams on the case tool.
- Work within SLAs, always focusing on the excellent customer journey.
- Be able to provide guidance on a broad range of key HR processes.
- Assists with ad-hoc projects as necessary and performs any other job duties.
- Bachelor's Degree in HR or related field preferred
- 2 plus years of human resource experience desired
- Experience with WFA
- Experience using Workday is a plus.
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