What are the responsibilities and job description for the IT Technician position at TekWissen ®?
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.
Position: IT Technician 1
Location: Grand Rapids, MI
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Job Description
Responsibilities:
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.
Position: IT Technician 1
Location: Grand Rapids, MI
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Job Description
Responsibilities:
- Onsite break/fix support in both office and manufacturing environments (PC’s/multifunction printers/barcode scanners)
- Ongoing operational responsibilities for defined solutions
- Perform technical, administrative, and support work in the installation and operation of new and existing PC systems
- Execute defined client computing lifecycle processes
- Assist with support of business/sector specific infrastructure
- Assist with support and hands on activities of network and server infrastructure
- Troubleshoot, assist, and work with other IT team members to resolve user support issues
- Follow and promote defined ticket management procedures including the use of standard ticket management tools
- End-to-end asset management of clients including updating ServiceNow during every life cycle change event.
- This includes inventory best practices and disposal of assets
- Configure computers using bare metal image and Microsoft AutoPilot process
- Unboxing, configuring, installing software, scheduling with customers, transferring data, troubleshooting and fixing any issues during the refresh process
- Support software, patching, OS servicing, risk remediation, PCI requirements, and all other client deployments by resolving issues and ensure completion
- Training employees on using our company hardware and software upon request
- Assisting customers with Microsoft 365 email and Teams on Android and iOS
- Updating assets in ServiceNow to ensure accurate data
- Bachelor’s or Associates degree in IT related field or equivalent years of experience in an IT career
- Broad technical IT knowledge and awareness of industry trends
- Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management
- Relationship management and conflict resolution management
- Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10, Windows 11)
- Microsoft Office Suite (2016/M365)
- Microsoft Software (SharePoint, Teams, Visio)
- PC Hardware troubleshooting (Dell)
- Printer Desktop/Multifunction (Xerox, Zebra)
- Ability to demonstrate outstanding customer service skills
- Strong oral and written communications skills
- Ability to demonstrate strong interpersonal skills
- Ability to diagnose and troubleshoot computer, application, peripheral, mobile device, and/or printer problems
- Ability to demonstrate strong organizational skills and the ability to follow documentation procedures
- Ability to demonstrate strong remote troubleshooting support skills
- Understanding of ServiceNow ticketing and asset management
- Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install hardware equipment
- Ability to work independently with minimal supervision
- Excellent problem-solving and critical thinking skills
- Ability to work as part of a virtual team
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
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