Customer Service / Clerk

Specific Position Requirements:

• Acts as customer service for warehouse, manages 11 printers w/sense of urgency, be able to quickly navigate multiple computer systems.
• Will be working in Excel occasionally, but majority of work will be in Client’s mainframe/menu driven systems, DNS (Dealer Network System) and WCS.
• Experience w/inventory systems/tools/AS400 program extremely beneficial in this role; will be troubleshooting through inventory issues.
• Could be working at driver window or bursting tickets and distributing work/ equipment; would require worker to be on feet for most of the shift.
• Will train as backup to cover all duties of position in the department, including BOL, customs document creation, handling will-call window and responding to requests from warehouse supervisors and others w/in organization.
• Will be doing a lot of data entry; data entry of pick ticket stubs into DNS screens and serve as backup to Printer room and BOL clerk's tasks.

Critical skills required:

• Exceptional data entry speed/accuracy plus ability to stay focused and perform work for long periods of time.
• Self-motivated to help coworkers during lull times.
• Excellent customer service, communication and ability to work w/varying types of personalities is necessary.
• Administrative background and have experience in a warehouse/shipping office environment and familiarity w/shipping material, DOT regulations and relationship between the two.
• Attention to detail, timeliness and excellent attendance are key as position is imperative in keeping operation running.

Need to be able to lift 30# boxes of printer paper

• HS diploma/equivalent required, but 2-year degree w/3-4 years’ experience in similar role strongly preferred.

Contingent worker could possibly drive a Cushman (like a golf-cart) after training is provided.

• Under minimal supervision, performs clerical office duties such as document processing, report preparation, and data retrieval and filing; responds to technical or escalated issues and assists less experienced staff; analyzes or interprets information of intermediate difficulty and draws upon knowledge of procedures and individual judgment in the performance of tasks; and researches or resolves technical and complex problems within a field of expertise following prescribed procedures.

Duties:

• Verifies the accuracy and completeness of data submissions and forms; enters data into appropriate system or processes forms according to standard procedures.
• Receives, researches and interprets documentation for the purpose of completing transactions (i.e. loan settlements, purchase agreements, regulatory filings, legal documents, etc.) following defined procedures.
• Contacts customers outside of the work area and receives incoming inquiries; resolves technical and complex problems within field of expertise.
• Performs analysis of complex nature on information received, and researches or resolves issues following prescribed procedures.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Types: Full-time, Contract

Pay: $16.00 - $18.00 per hour

Work setting:

• In-person

Ability to Relocate:

• Milan, IL 61264: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18