VIP/Executive Level Support Technician

Additional Notes:

• M - F; 8AM - 5 PM -- This is an onsite position
• Candidate must be FULLY VACCINATED.
• This is a 1 Year contract position and there are possibilities to extend or contract to hire based on performance.
• There are NO BENEFITS provided in contract period.
• 40 hours per week are anticipated.

Job Description:

• The Field Engineer to function as Team Leader or provide VIP level support at critical client campus locations.
• Experienced in desk side support and must possess a high degree of troubleshooting in addition to exceptional interpersonal skills.
• Performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, Storage Devices, at customer sites, and/or depot locations.
• May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Applies personal knowledge to resolve product support issues that could not be addressed by service desk.
• Assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products., servers and storage.

Responsibilities:

• Supports client’s VIP user base by applying exceptional technical and interpersonal skills
• Function as team or site leader providing direction and support to other technicians
• Provides support for software, hardware and networking support for desktops, laptops and servers
• May have project management responsibilities for some projects
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Interface with client for real time feedback and updates on issues.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Types: Full-time, Contract, Temp-to-hire

Salary: $25.00 - $28.78 per hour

Schedule:

• Monday to Friday

Application Question(s):

• What certifications do you have (if any)?
• Are you fully vaccinated?

Experience:

• installing desktops and laptops: 1 year (Preferred)
• installing Printers & software: 1 year (Preferred)
• Desk Side Support: 1 year (Preferred)
• Troubleshooting and repairing desktops and laptops: 1 year (Preferred)
• Software & Hardware: 1 year (Preferred)
• ticketing systems: 1 year (Preferred)
• IMAC: 1 year (Preferred)

Work Location: One location

Salary : $25 - $29