Receptionist Bi-Lingual

We’re hiring! For the role of Receptionist Bi-lingual/Spanish

Employment Type: Full-time

FLSA Status: Hourly Non-Exempt

Department: Receptionist

Reports to: Receptionist Team Lead

What you will do:

Abby Receptionists are responsible for providing a premium service experience to our clients’ callers. An Abby receptionist is our clients’ receptionist, an extension of their offices that afford them the ability to stay present to their business at hand while we handle incoming calls in the client’s preferred manner. We are currently looking for a full time energetic, friendly receptionists to add to our growing company. We function in a very fast-paced environment, the successful candidate must be reliable and dependable.

Essential Skills:

• Create excellent caller experiences that make meaningful connections with customers and callers
• Be outgoing, professional, and have a friendly personality
• Have excellent written and verbal communication skills, including proper grammar and spelling
• Ability to clearly communicate with diverse audiences via phone and email
• Be able to multi-task in a fast-paced environment using multiple technologies between two computer screens
• Professional demeanor and respect for team members, contributing to a diverse and vibrant workplace
• Be coachable, take direction and constructive feedback in a positive way

KPI’s (Key Performance Indicators):

• Maintain a call volume of 160-180 calls per day.
• Achieve a consistent metrics score of 85%
• Achieve an average caller hold time of under 30 seconds.
• Maintain a call answer time of 5-7 seconds or below.

Qualifications/Skills:

• Bi-lingual Spanish/English fluent in written and spoken
• 1-3 years in a customer service role in a fast-paced premier setting focusing on a great experience
• Able to consistently handle at least 150 incoming calls daily
• Able to sit for long hours at a time
• Must be computer literate using Microsoft Office, and web-based systems
• Type at least 45 words per minute
• Able to work some holidays
• Willing to submit to a drug and background check

About Abby Connect:

Abby Connect provides live receptionist services to small businesses and professionals throughout the United States and Canada. We have been answering calls for over 13 years and have a track record in the industry for providing the best customer experience for a fraction of the cost of hiring an in-house receptionist. We are headquartered in Las Vegas with a newly opened second location.

Mission Statement

Our mission is to serve as a premium solution for the client’s frontline team, consistently providing unparalleled customer-centric experiences.

Our Core Values

Excellence

We take pride in our work and hold ourselves to optimal standards for delivering exemplary customer experiences.

Integrity

We accept responsibility and ownership for ourselves and our work by being transparent and reliable.

Passion

Our love for what we do is personified through positive energy and authentic expression.

Unity

We are a selfless and humble team. We depend on each other, foster creativity, leverage our strengths and have fun while doing it.

Growth

Through innovation and creativity, we collaborate to solve challenges and advance our business

Inclusiveness

We are all accountable and we contribute to our overall success. Regardless of the title held, your contribution is an asset to the whole

Equal Opportunity Employer:

Abby Connect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Abby Connect does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour