Receptionist - 148

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 150 programs and over 4,000 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

Telecare is proud to have been recognized by The Bay Area Business Times as the 9thBest Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!

As part of the Telecare Family, CHANGES uses an integrated approach to support individuals needing wraparound support services that fall under the intensive case management model. The program currently serves clients between the ages of 18-65 and up to 140 members.

Employment Status: Full Time

Shift:AM, 8:30 am - 5:00 pm

Days: Monday - Friday

POSITION SUMMARY
The Receptionist operates the phone console, performs routine personnel procedures, and provides direction to program visitors.

QUALIFICATIONS
Required:
• A High School diploma or a G.E.D. equivalent
• The ability to read, write, and speak English is crucial, as is the willingness to work with adults with disabilities
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:
• One (1) year of experience as a receptionist
• Courses in typing, word processing, and general office procedures

ESSENTIAL FUNCTIONS
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Operates the phone console by answering incoming calls, determining the need of the caller, and relaying the call
• Greets visitors, ascertaining their needs and providing direction as needed
• Serves as the central communication post during fire and disaster emergencies
• Issues badges and keys to case workers, attorneys, case managers, and other visitors as appropriate, as assigned
• Notifies the appropriate staff of the arrival of individuals to be admitted/enrolled
• Uses telephone etiquette at all times
• Receives the incoming mail; stamps, sorts, and distributes
• Prepares outgoing mail
• Maintains the copy machine paper supply, as directed
• Maintains the Daily Cash and Check Log
• Maintains members served APE 's and NPE 's
• Maintains members served C5s and DLTs for conservatorship purposes
• Maintains office supplies, as directed
• Conducts reference checks
• Schedules pre-placement physical exams/PPDs/Ability Testing
• Processes criminal background checks
• Verifies license staff with the Board
• Schedules annual physical & PPDs
• Obtains re-verification of renewal license annually
• Ensures timely and complete performance evaluations
• Logs and tracks incoming resumes and applications
• Forwards incoming resumes and applications to hiring managers
• Completes and maintains monthly applicant tracking reports; forwards tracking report to Administrative Assistant
• Sends acknowledgement applicant postcards/emails
• Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS
• Ability to type 50 WPM and have knowledge of general office duties
• Excellent public relations skills and communication skills

PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to walk, stand, bend, squat, twist, reach and lift and carry items weighing 25 pounds or less as well as to frequently do simple grasping and constantly sit. The position requires manual deviation, repetition and dexterity and to occasionally drive. Visual requirements include computers and books exposure.

EOE AA M/F/V/Disability

Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)