What are the responsibilities and job description for the Mail room position at Teleperformance USA?
Category : Customer Service / Support This position will be Part-Time (afternoon / evening) with ability to change hours as needed and is based on-site at our Port Saint Lucie, Florida location.
About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include : Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.
Your ResponsibilitiesMail room agents are responsible for handling mail coming into and shipping out of a business. In general, mail room agents keep records of all incoming and outgoing items and make sure that mail gets delivered to the correct place.
Manage PO BoxProcess all incoming mail Retrieve, open, sort, batch, and scan for storage.Orders with CheckOrders with Credit CardCheck Payment Written correspondence Holiday / Negative-Option opt-outsOutbound customer service calls for any orders requiring additional information or handling.
Outbound correspondence resulted from an inbound contact via any channel. Special ad-hoc mailings correspondence.Complete storage of 12 months of mail.
Calmly attempt to resolve and de-escalate any issues.Escalate interactions when necessary and appropriate.Respond to requests for assistance and / or possible processing payments.
Track all call related information for auditing and reporting purposes.We’re looking for fearless people people who are inspired to deliver only the best in all that we do.
6 months customer service experience minimumOver 18 years of ageAbility to type 25 wpmHigh School Graduate or GEDComfort with desktop computer systemProven oral & written communication skills6 months Call Center experience, preferredLogical problem-solving skillsAvailability to work various shifts as neededAbility to use Windows operating systemsOrganization and work prioritization skillsBe One of Our PeopleIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Last updated : 2024-02-28
