Telephone Customer Service Representative

We are looking for a Bilingual welcome Telephone Representative who can politely manage a high volume of calls for several local and long distant companies. Must be able to follow instructions and be flexible. Every call is important.

MUST TYPE 45 wpm - PLEASE BE SURE TO ANSWER HOW FAST YOU TYPE

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Note we are a small company and employ no more than 12 employees.

Responsibilities

POLITE and PROFESSIONAL

• Manage large amounts of incoming calls
• Type 45 wpm
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time

Pay: $16.50 - $17.00 per hour

Benefits:

• Health insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):

• How fast do you type?

Experience:

• Typing: 2 years (Required)
• Customer service: 1 year (Required)
• Multi-line phone systems: 1 year (Required)
• Phone etiquette: 1 year (Required)

Work Location: In person