Administrative Portal Specialist

Summary

This is an entry level position who will manage a comprehensive client login database, diligently detecting and rectifying errors and inconsistencies to ensure seamless access. Proficiently handles and analyzes extensive data sets and possesses a proficient understanding of internet troubleshooting techniques.

This role is primarily working in outlook email, online browsers like Google Chrome and Firefox, excel and SharePoint docs management. The specialist will be making outbound phone calls to vendors for troubleshooting purposes in regard to vendor portal issues, such as password resets, clearing of history/cache/cookies, and reporting functional issues with the online portals.

Responsibilities

Creates, manages and corrects online portal access in accordance with the timelines and priority.

Ability to navigate diverse portals to add user profiles, modify invoice and billing settings.

Accesses online portals to retrieve bulk data and invoices.

Effectively communicates with vendors and employees through phone, chat, and/or email.

Understand and follows proper vendor escalation and support procedures.

Record necessary data elements across platforms to maintain data integrity.

Understands entry workflows, 3rd party integrations and specific processes.

Has ability to decipher vendor services from vendor data provided, general telecom knowledge.

Ability to manipulate large excel documents to be able to import data into application.

Maintains operations by following policies and procedures and escalates needed changes.

Maintains customer confidence and protects operations by keeping information confidential.

Analyze data for proper entry, and accuracy of data details and clearing all errors and or notes.

Contributes to team effort by achieving results.

Why Tellennium?

We are a growing entrepreneurially-spirited business with a fun and relaxed environment. The ideal candidate is an engaged, self-starter with a strong work ethic, an eagerness to accept a challenge and has the ambition to be successful. Reliability, dependability and the willingness to learn are other qualities we require. We are looking for individuals who want to grow into a long-term career with our company.

TELLENNIUM began as a telecom consulting firm in 1999, utilizing objective expertise to help organizations procure enterprise-wide telecommunications systems and services. In 2002, we introduced Tellennium’s Integrated Management System or TIMS™, our telecom expense management platform is designed to proactively assist our clients with the continuous management of their telecom processes and expenses.

With our expertise, proven processes, TIMS, and an unwavering focus on our clients’ best interests, Tellennium has grown dramatically since inception at a double-digit rate year after year – profitably. We have been nationally and internationally recognized by Gartner as a telecom industry leader and by Inc. Magazine as one of the fastest growing private companies in America since 2007.

Our core philosophy is to apply the highest standards of integrity, objectivity, expertise, and sophisticated software tools to complex telecom issues, thereby providing our clients with a unique set of solutions, efficiencies, and proven results.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How many years of Customer Service experience do you have ?

Experience:

• Microsoft Excel: 1 year (Required)
• Data Entry: 1 year (Required)

Work Location: Hybrid remote in Mount Washington, KY 40047