Salesforce Platform Manager (Remote US)

The Role

Telnyx is looking for a Salesforce Platform Manager to help build the infrastructure behind our growing sales engine. The successful candidate will have a record of successfully aligning Salesforce and other GTM tooling with internal sales processes. The candidate will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes and will be responsible for executing on the day-to-day configuration, maintenance, adoption and improvement of our CRM platform to enable best-in-class reporting. Your mission is to help define and improve sales processes, analyze and share insights on key revenue and sales trends, design and measure metrics to enhance overall productivity, and ultimately help scale our business in an effective way.

In this role, you will

• Use your technical knowledge to help a fast-growing company “get the most” out of the tools in our stack working cross-departmentally with Sales, Customer Success, Marketing, and Finance to improve workflows and optimize efficiency
• Enable our department leaders and sales team to achieve all of their desired improvements within Salesforce and other integrated systems
• Source, implement, and manage technologies used by the sales team and evaluate the effectiveness of the technologies.
• Architecture and administration of our Salesforce instance and adjacent sales tools
• Build functionality by creating Salesforce triggers, Visualforce pages, Apex code, Flows, etc.
• Design new Salesforce solutions and create effective project execution plans
• Add value to projects in all phases – definition, development, and deployment
• Engage with sales reps and sales leadership to get ongoing feedback on the sales process and structure and drive improvements to enable our teams to accomplish more with less clicks.
• Identify and develop key metrics to be communicated across the sales org and leadership that provide insights into sales performance and operational efficiency
• Work closely with sales management and leadership on implementation of solutions that maximize efficiency and conversion rates of each sales channel
• Support weekly, monthly & quarterly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact our growth trajectory
• Monitor the accuracy of sales reports and other data and intelligence essential to the sales organization: recommend revision to existing reports, or assist in the development of new reporting tools as needed
• Work closely with the Finance team to provide accurate analysis and sales forecasting used for company financial planning

What we value

• You thrive in leading initiatives across multiple teams and have a passion for sales and technology.
• Excellent interpersonal skills. You have a proven ability to build great relationships and convey and debate instrumentation and infrastructure best practices. You're the person that people can't wait to collaborate with.
• Excellent listening, verbal, written communication skills.
• Empathy, not ego. We strive to understand our users, and we fight to empower them.
• Creativity in solving problems. We aim to ensure that all teams are equipped with the best tooling and information needed to delight customers but value grittiness and creative thinking in getting to those key insights.
• Continuously improving: We value analytical capabilities, experience defining metrics and using them to drive decision-making.
• A highly iterative design process. We move fast, we listen, and we adapt. We rapidly incorporate feedback, and we relentlessly collaborate. You are adept at giving and receiving critiques.

What we’re looking for

• 3 years experience in Sales Operations, with a demonstrated history of improving sales productivity by providing data-driven insights for strategy planning and sales enablement (especially within the SaaS startup space).
• 2 years Salesforce Administrator or related experience in a consulting, SaaS, sales automation or high-growth environment.
• Experience creating and managing custom objects, APEX triggers/classes and Visualforce pages/components. 
• Hands-on experience with Salesforce automation tooling like Process Builder and Flows. 
• Experience working with technical third party integrations related to Salesforce (Rollup Helper, Chili Piper, etc.)
• Understanding of Salesforce architecture, design principles and best practices. 
• Familiarity with relational databases and concepts.
• Strong organizational skills and ability to prioritize and communicate
• Proven ability to fine tune complex sales processes and rollouts
• Strong financial acumen and understanding

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us!